Mitchell Morris
Minneapolis,MN
Summary
Versatile professional with experience as a restaurant and gas station manager, seeking new opportunities in different industries. Throughout my career, I have honed skills in problem-solving, strategic planning, and executing operations effectively. Commitment to delivering excellent customer service is always a top priority, with a strong focus on fostering a positive work culture and building cohesive teams. Diverse background and expertise enable me to contribute to the success of a new organization.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Holiday Gas Station
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Assistant Manager
Arby's
04.2021 - 09.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Compiled financial data to comply with budget
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Assisted in organizing and overseeing assignments to drive operational excellence
- Recognized staff for contributions to company success to foster engagement and increase productivity
- Strengthened operational efficiency to remain cost-effective while maintaining quality service
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Developed strategy to increase sales and drive profits
- Directed promotion and brand loyalty efforts to build direct relationships with customers
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Mentored team members to enhance professional development and accountability in workplace
- Established objectives to offer team members clear roadmap to help company achieve overall goals
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Monitored security to protect employees, customers and property.
Merchandiser
Keurig Dr. Pepper Snapple Group
09.2019 - 04.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Inspected merchandise for quality and arranged proper display location on floor
- Completed efficient store resets to prepare store for special promotions and seasonal updates
- Verified products appeared at correct locations in proper quantities
- Answered customer questions regarding store merchandise, department information and pricing
- Established strong vendor relationships to maintain and support business
- Noted unsafe components inside packages and discussed concerns with supervisors
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes
- Labeled products, rotated stock and fronted merchandise for appealing display
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy
- Stocked designated items on shelves, end caps and displays
- Kept work areas neat, clean and free from debris
- Interacted with guests in friendly and knowledgeable way
- Stocked shelves to match planogram images and instructions.
Assistant Manager
Arby's
11.2011 - 09.2019
- While I only list the one city, I moved to several locations to help develop cultures in other stores.
Education
GED -
Fridley Senior High School
Fridley, MNSkills
- Customer Relations
- Team motivation
- Staff Training and Development
- Customer rapport
- Product branding
- Customer Service
- Multitasking
- Problem-Solving
Timeline
Assistant Manager
Holiday Gas Station
06.2023 - Current
Assistant Manager
Arby's
04.2021 - 09.2022
Merchandiser
Keurig Dr. Pepper Snapple Group
09.2019 - 04.2021
Assistant Manager
Arby's
11.2011 - 09.2019
GED -
Fridley Senior High School