Summary
Overview
Work History
Education
Skills
Timeline
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Mitchell Moss

Lancaster,KY

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

8
8
years of professional experience

Work History

Retail Merchandiser/Sales Associate

Total Wine And More
09.2021 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to wine varietal, type of liquor, etc.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, and online orders.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Utilized upselling techniques to promote additional products and increase sales.

Pickup Associate

Kroger
02.2020 - 09.2021
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Developed professional relationships with customers to increase loyalty, and customer retention.
  • Used POS system to process sales, returns, and online orders.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Used POS system to pick customer orders and distribute those orders at the customers designated pickup time.

Delivery Driver/ Sales Rep

Moss Wholesale
05.2015 - 05.2018
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of the clients.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Displayed products properly at customer sites and according to company specifications and policies.

Education

No Degree - Economics

University of Kentucky
Lexington, KY

High School Diploma -

Garrard County High School
Lancaster, KY
05.2018

Skills

  • Customer Needs Assessment
  • Energy and Physical Stamina
  • Customer Assistance
  • Retail Sales
  • Team Cooperation
  • Maintaining Clean Work Areas
  • Positive Customer Engagement
  • Product Merchandising

Timeline

Retail Merchandiser/Sales Associate

Total Wine And More
09.2021 - Current

Pickup Associate

Kroger
02.2020 - 09.2021

Delivery Driver/ Sales Rep

Moss Wholesale
05.2015 - 05.2018

No Degree - Economics

University of Kentucky

High School Diploma -

Garrard County High School

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Mitchell Moss