Mitchell Murphy
Sidney
Summary
Diverse skill set acquired through years of experience, living and working in different regions of the country, with a focus on Customer Service.
Offering strong foundation in hospitality and customer service, eager to learn and grow in guest-centric environment. Brings solid understanding of importance of guest satisfaction and effective communication skills to build rapport and resolve issues. Ready to use and develop organizational and interpersonal skills in [Desired Position] role.
Overview
16
16
years of professional experience
Work History
Sales and Marketing
Awestruck Ciders
10.2024 - 10.2025
- Forged and nurtured partnerships with business owners and managers, driving expanded market reach and sustained revenue growth.
- Maintained relationships with distributors to ensure successful partnerships, receiving orders, creating invoices and scheduling deliveries.
- Assisted in taproom management including scheduling, training new staff, and creating and updating menus.
- Head bartender in the taproom, guiding guests through tastings, leading tours of the facility, and creating new, innovative cider-cocktails.
- Executed warehouse operations and managed inventory, utilizing forklift and computer software for efficiency between departments.
Winery Worker
Pailshop Vineyards
04.2024 - 11.2024
- Trimmed grapevines and performed routine vine training, supporting healthy fruit production through use of horticultural tools and landscaping techniques.
- Supported wine production by operating equipment for crushing grapes and monitoring fermentation processes using quality control procedures.
- Guided guests through wine selections and tasting experiences, utilizing in-depth product knowledge and customer service skills.
- Seasonal
Homeschool Teacher
My Family
01.2022 - 03.2024
- Travelled the country, living in an RV, with my spouse and two kids age 4 and 5, visiting state and national parks and exploring new states and regions.
- Maintained our vehicle and RV trailer, planned our route, scheduled RV parks and stops, and setup campsite at each location.
- Planned fun and educational outings with the kids, focusing on nature and relevant local geography and wildlife.
- Gained experience driving and pulling a trailer in every region of the country and in all weather types.
- Increased resilience and critical thinking skills, adapting and acting when plans fell through and staying calm during emergencies.
Site Survey / Inspection Technician
Sunpower Corporation
09.2020 - 01.2022
- Performed site surveys for new customers, gained skills and knowledge as an installer, was promoted to Inspection Technician.
- Physically verified electrical panel location, type, and condition, roof type and condition, roof measurements, and rafter size and direction.
- Utilized new technology, such as drone flight, to capture images and measurements from above.
- Installed solar systems on multiple roof types, following a diagram and using precision to ensure a high quality, aesthetically pleasing array.
- As inspection tech, I followed up on finished jobs, checking work like breaker size and type and wire connections, making it ready to activate.
- Created and maintained relationships with customers and inspectors from over 20 city jurisdictions, each with different requirements.
Bartender
Hyatt Regency Resort and Spa - Gainey Ranch Scottsdale
04.2014 - 03.2020
- Provide guests with a luxury experience, crafting personalized cocktails, creating relationships and lasting memories.
- Extensive experience in a variety of banquet functions including small, intimate dinners, wedding receptions, and company retreats.
- Gained proficiency in providing high quality, timely service in a high traffic environment.
- Expanded knowledge of spirits and cocktail crafting while acquiring exceptional customer service skills, serving guests from around the world.
- The hotel closed during the pandemic and I moved to Sunpower.
Sales Associate
The Home Depot
10.2009 - 04.2014
- Built a foundation of customer service skills while learning teamwork and safety standards from a company of proven success.
- Gained skills in cash handling and operating POS systems.
- Cross-trained in multiple departments and trained staff on new systems, policies, and procedures.
- Developed specialized sales techniques and assisted customers with project management.
- Learned purchase order writing, inventory management, and marketing techniques.
Education
Bachelor's degree - Hotel and Restaurant Management
Northern Arizona University
Flagstaff, AZ03.2016
Skills
- Customer Service Expert
- Customer Relationship Management
- Sales and marketing strategy
- Outstanding communication skills
- Brand Awareness Strategies
- Analytical and critical thinking
- Organizational skills and attention to detail
- Typing speed and efficiency
- Handyman Skills
- Critical Thinking and Creative Problem Solving
- Machinery Operator
Timeline
Sales and Marketing
Awestruck Ciders
10.2024 - 10.2025
Winery Worker
Pailshop Vineyards
04.2024 - 11.2024
Homeschool Teacher
My Family
01.2022 - 03.2024
Site Survey / Inspection Technician
Sunpower Corporation
09.2020 - 01.2022
Bartender
Hyatt Regency Resort and Spa - Gainey Ranch Scottsdale
04.2014 - 03.2020
Sales Associate
The Home Depot
10.2009 - 04.2014
Bachelor's degree - Hotel and Restaurant Management
Northern Arizona University