Mitchell Nelson

Inside sales of commercial car-haulers and parts. Handled warranties for the company, performed trouble shooting of technical systems with customers or field mechanics. Certified forklift safety trainer. Quality Control, performed inspections of finished equipment and technical systems, hydraulics, pneumatics, and electrical. Scheduled federal DOT safety inspections for new equipment. Maintained records.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Increased profit by streamlining operations.
• Created companies Quality Control program.
• Successfully obtained the companies ASME Sect IX certification for boilers and pressure vessels.

• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Updated quality control standards, methods, and procedures to meet compliance requirements.
• Conducted regular audits of production facilities, ensuring compliance with industry standards and regulations.
• Coordinated with other departments to establish preventive maintenance schedules for equipment, reducing downtime due to unexpected failures or malfunctions.
• Used [Software] to produce reports regarding daily production quality, nonconformance of products or processes and quality trends.
• Established a system for tracking non-conformances, facilitating quick resolution and preventing future occurrences.
• Reduced production defects by closely monitoring manufacturing processes and providing timely feedback to production teams.
• Collected and analyzed [Type] material samples to evaluate quality, providing feedback, and interpretation to production management or staff.
• Consistently maintained detailed records of all quality control activities for easy reference during audits or process evaluations.
• Initiated corrective actions when necessary, addressing product or process issues promptly to minimize impact on operations.
• Cultivated strong relationships with regulatory bodies to ensure compliance with all quality mandates.
• Interview and certify welders.
• Write welding procedures and have them certified.
• Certify employees in the use of powered industrial trucks.

• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Performed visual inspections and non-destructive tests where appropriate.
• Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
• Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
• Collaborated with production staff to establish and meet quality standards
• Evaluated components and final products against quality standards and manufacturing specifications.
• Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
• Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
• Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
• Installed hydraulic systems.
• Performed repairs.
• Collaborated with customers to help them troubleshoot their equipment.
• Traveled to customers locations to train their mechanics on how to trouble their equipment.