Mitchell Olson
Fargo,ND
Summary
Seasoned Technology Specialist with experience in systems administration, maintenance and end-user training. Skilled in constructing solutions to achieve program compatibility and conduct system upgrades and installations. Knowledgeable in managing complicated video conferencing and website hosting systems, including CentOS operating systems, servers and specialized security analysis software. Background in intelligence fundamentals and digital network intelligence analysis from the Air Force with proven leadership training.
Overview
4
4
years of professional experience
Work History
Unified Communications Technician
Sanford Health
Fargo, ND
11.2021 - Current
- Provided comprehensive support for enterprise-wide unified communications (UC) infrastructure, with a focus on Webex and video conferencing equipment installation in hospital conference rooms and boardrooms
- Developed solutions integrating Webex API and ServiceNow to automate Recording Request tickets, streamlining the process by eliminating manual requirements for users to access Webex Control Hub and change meeting types
- Delivered expert-level Tier 1 support for unified communication technologies, ensuring seamless functionality and prompt issue resolution
- Engaged with internal customers directly to gather information and troubleshoot encountered challenges
- Collaborated extensively across the organization to support and maintain effective communication tools and solutions
- Executed precise written instructions, strictly adhering to standards and procedures for safe working environments.
IT Systems Administrator
Onsharp, Inc
Fargo, ND
01.2021 - 11.2021
- Developed dynamic website features using PHP scripting, enhancing functionality and user experience
- Utilized Joomla and WordPress content management systems to edit and customize websites, ensuring visually appealing and user-friendly interfaces
- Created interactive and responsive web applications by leveraging JavaScript, enhancing website interactivity and user engagement
- Streamlined workflow by implementing automation for updating websites and monthly security scans
- Strengthened website security by implementing robust measures, including vulnerability scanning and threat mitigation techniques
- Streamlined and optimized support and IT administration processes, leveraging automation and innovative technologies for improved efficiency
- Managed and monitored critical website components, such as domain names, SSL certificates, systems, and backups, to ensure uninterrupted performance and data integrity
- Provided expert technical support and guidance to external clients and internal team members, ensuring smooth operation and troubleshooting of software systems.
Web and Community Developer
Dynamic Communities, LLC
Fargo, ND
03.2019 - 03.2020
- Facilitated seamless communication and collaboration between cross-functional teams to ensure efficient software development and delivery
- Leveraged modern JavaScript frameworks, HTML5, and CSS3 to develop user-friendly and responsive user interfaces for web applications
- Designed and implemented scalable and reusable web components, enhancing the overall usability and maintainability of software systems
- Conducted thorough troubleshooting and debugging of code to identify and resolve compatibility issues across various devices, browsers, and operating systems
- Analyzed and studied user requirements to develop robust and innovative software solutions that met or exceeded client expectations.
Education
Bachelor of Science - Computer Science
North Dakota State University
Fargo05.2020
Bachelor of Science - Psychology
North Dakota State University
Fargo05.2020
Skills
- Security Vulnerability Assessment and Recommendations
- Software Testing
- C, Java, Python, PHP
- CentOS
- Customer Service
- Data Backups
- Apache HTTP Server
- Network Troubleshooting
- Web Applications
- Workflow and Automation
- Organizational Skills
- Database Development
Accomplishments
- Evaluated and implemented recommendations for client management and service delivery, resulting in a 25% increase in efficiency
- Successfully detected and halted an active DDoS attack, resulting in $15,000 saved in resources
Additional Information
- Top Secret TS/SCI Clearance: 2016-Present
- Intelligence Fundamentals/Digital Network Intelligence Analysis: Air Force-2017
- Acronis CyberFit Training - 2020
Timeline
Unified Communications Technician
Sanford Health
11.2021 - Current
IT Systems Administrator
Onsharp, Inc
01.2021 - 11.2021
Web and Community Developer
Dynamic Communities, LLC
03.2019 - 03.2020
Bachelor of Science - Computer Science
North Dakota State University
Bachelor of Science - Psychology
North Dakota State University
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