Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Mitchell Papciak

Dardenne Prairie,MO

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Client Services Representative

Dark Matter Technologies
Jacksonville , FL
01.2025 - Current
  • Provided technical support for clients, troubleshooting issues, and resolving issues with our loan origination system.
  • Maintained accurate client records in the database system.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.

Senior Loan Officer

TIAA Bank
Jacksonville, FL
01.2017 - 01.2018
  • Negotiated terms and conditions of loans with clients, including interest rates and repayment plans.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Adhered to federal and state compliance guidelines relative to retail mortgage lending.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.

Senior Mortgage Loan Officer

State Farm Bank
Maryland Heights, MO
02.2015 - 01.2017
  • Assisted applicants in selecting the best loan program based on their needs and qualifications.
  • Collaborated with company teams to expedite loan approval processes.
  • Performed quality control checks on all completed loans prior to final approval.
  • Analyzed financial information and credit reports of potential borrowers to determine eligibility for mortgage loans.
  • Ensured compliance with federal, state, local laws and regulations related to mortgage lending activities.

Senior Mortgage Loan Officer

CitiMortgage
O'Fallon, MO
12.2005 - 02.2015
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Conducted risk assessments on loan applications using predictive models.
  • Prepared loan packages for submission to underwriting department.
  • Coordinated with underwriters for loan approval and final decision-making.
  • Monitored loan progress, ensuring timely processing and closing.
  • Reviewed and evaluated loan applications, including income documents, employment history, and other financial records.

Education

High School Diploma -

Hazelwood Central
Florissant, MO

Skills

  • Client communication
  • Technical troubleshooting
  • Database management
  • Loan processing
  • Regulatory compliance
  • Customer support
  • Knowledge of all loan types

Affiliations

  • In my ofttimes I enjoy playing golf and fishing

Accomplishments

  • My time at Citimortgage I received many awards and honors. Also, I wrote the two largest loans in Citimortgage and was given a role as cooperate trainer.

Certification

  • Safe Act certified in 2018
  • NMLS liscense

References

References available upon request.

Timeline

Client Services Representative

Dark Matter Technologies
01.2025 - Current

Senior Loan Officer

TIAA Bank
01.2017 - 01.2018

Senior Mortgage Loan Officer

State Farm Bank
02.2015 - 01.2017

Senior Mortgage Loan Officer

CitiMortgage
12.2005 - 02.2015

High School Diploma -

Hazelwood Central

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Mitchell Papciak