Mitchell Perry
Oklahoma City
Summary
Results-driven TAC Analyst at Paycom with a strong focus on issue identification and root-cause analysis. Leveraged critical thinking and attention to detail to enhance customer support, achieving timely resolutions. Collaborated effectively with cross-functional teams, improving documentation processes and contributing to superior service delivery in technical support.
Overview
9
9
years of professional experience
Work History
TAC Analyst
Paycom
12.2023 - 04.2026
- Deliver first-line technical support to customers through email and chat.
- Evaluate, troubleshoot, and address incidents related to payroll, time management modules, integrations, reports, and system access.
- Reproduce issues, analyze logs and configurations, and apply fixes or workarounds.
- Escalate complex or product-defect issues to engineering/product teams with clear steps to reproduce, impact, and related logs.
- Monitor case queues and meet SLAs for response and resolution.
- Document case notes, resolutions, and knowledge base articles to improve team knowledge.
- Collaborate with implementation, QA, product, and engineering teams to drive issue resolution.
Medical Scribe
Mercy Hospital Oklahoma City
08.2017 - 12.2023
- Accurately documented patient encounters in real-time, ensuring comprehensive medical records.
- Assisted healthcare providers by managing electronic health record (EHR) systems for enhanced workflow efficiency.
- Streamlined documentation processes to improve accuracy and reduce turnaround time for patient notes.
- Collaborated with medical teams to ensure optimal communication and information flow within the department.
- Mentored junior scribes on EHR best practices, fostering a culture of continuous learning and improvement.
- Implemented quality control measures to verify accuracy of entries, contributing to improved patient care outcomes.
Education
Bachelor of Science - Microbiology
University of Oklahoma
Norman, OK05-2023
Bachelor of Arts - Psychology
University of Oklahoma
Norman, OK05-2020
Skills
MS Excel
- Multiple priorities management
- Attention to detail
- Documentation and reporting
- Information gathering
- Critical thinking
- Data research and validation
- Decision-making
- Root-cause analysis
- Issue identification
Timeline
TAC Analyst
Paycom
12.2023 - 04.2026
Medical Scribe
Mercy Hospital Oklahoma City
08.2017 - 12.2023
Bachelor of Science - Microbiology
University of Oklahoma
Bachelor of Arts - Psychology
University of Oklahoma