Assistant Field Manager
Elevate Catering
New York, United States
- Expertise in culinary preparation, maintaining stringent cleanliness standards, delivering exceptional customer service, proficient in inventory management, and streamlining logistics operations
- Field lead responsible logistical routes
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Created and managed budgets for travel, training and teambuilding activities.
- Adhered to traffic laws while operating company vehicles in accordance with safety standards.
- Utilized knowledge of local roads, streets, highways, and landmarks to effectively navigate routes.
- Loaded packages into the vehicle using correct lifting techniques whenever possible.
- Communicated regularly with dispatch office regarding pickup and delivery locations, estimated time of arrival, delays.
- Picked up and delivered packages to customers in a timely manner.
- Reported any incidents involving property damage or injury immediately upon occurrence.
- Managed multiple stops per day in an efficient manner to ensure timely completion of each route.
- Verified that all documents were accurate and complete before delivering packages.
- Developed positive relationships with customers through friendly interaction during pickups and deliveries.
- Maintained records of deliveries and pick-ups for reference purposes.
- Followed company safety policies and procedures while driving assigned routes.
- Resolved customer complaints concerning late or incorrect deliveries efficiently and courteously.
- Ensured proper handling of items received for delivery, including fragile items such as electronics and glassware.
- Provided customer service by responding to inquiries about delivery times and status updates.
- Conducted daily vehicle inspections, ensuring proper working order of brakes, lights and tires.
- Assisted with loading and unloading of cargo from vehicles when necessary.
- Undertook additional duties as requested by supervisor or management team members.
- Coordinated parcel delivery using strong time management skills.
- Checked and secured package loads before deliveries.
- Documented pickups and deliveries and submitted reports after shift.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Communicated customer complaints, requests and feedback to company management.
- Documented items transported, recipient information and problems.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
