Mitchell Pope
Summary
Goal-oriented manager with distinguished experience in Roth's policy and procedures with proven leadership abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Highly motivated, Loyal to Roth's for 15 years, with a priority on work integrity, employee moral, and exceeding goals set by upper management.
Overview
14
14
years of professional experience
Work History
Assistant Market Director
Roth's Vista
3045 Commercial St. Salem, Or, 97306
06.2021 - Current
- Monitor shelves, racks, coolers, end bases and displays and assure they are faced and full
- Review signs to ensure they comply with established standards
- Create sales projections every 2 weeks based on past years sales and day of the week, all while staying in labor budgets
- Review the condition of the sales and storage areas and perform or assign their organization and cleaning
- Provide training and direction to Courtesy Clerks, Checkers, Keypeople and Backroom Staff
- Provide assistance to Checkers and resolve problems to expedite customers through the checkout area
- Develop work schedules for all Cashiers and Courtesy Clerks; assign tasks as appropriate
- In charge of hiring store employees in all departments
- Assist the Store Manager with employee selection, promotion, discipline, termination and other personnel matters
- Monitor the activities of perimeter department staff in the absence of the Department Manager
- Evaluate product movement and recommend changes in order quantities, product or shelf space allotments
- Communicate company and store policies, procedures, goals and objectives to employees
- Assign or perform packaging of spoils for return to vendor
- Teach new employee's including new keypeople various tasks and techniques associated with their job
- Perform or assign the organization of items before each store inventory
- Drove sales by developing high value displays and cross merchandising
2nd Assistant Manager
Roth's Sunnyslope
Salem, OR
11.2017 - 06.2021
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed strategy to increase sales and drive profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Spearheaded store events and promotions, attracting new customers while retaining existing clientele.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
2nd Assistant Manager
Roth's Vista
Salem, OR
08.2016 - 11.2017
Keyperson
Roth's Stayton
Stayton, OR
05.2015 - 08.2016
Cashier/Courtesy Clerk
Roth's Sunnyslope
Salem, OR
09.2009 - 05.2015
Education
High School Diploma -
Sprague High School
Salem, OR06.2009
Skills
- Customer Engagement
- Employee Retention
- Decision-Making
- Operating Procedures and Policies
- Team Recruiting and Onboarding
- Customer Trend Analysis
- Team Management
- Sales Targeting
- Creative Direction
- Time Management
- Sales Projections
- Sales team training
Timeline
Assistant Market Director
Roth's Vista
06.2021 - Current
2nd Assistant Manager
Roth's Sunnyslope
11.2017 - 06.2021
2nd Assistant Manager
Roth's Vista
08.2016 - 11.2017
Keyperson
Roth's Stayton
05.2015 - 08.2016
Cashier/Courtesy Clerk
Roth's Sunnyslope
09.2009 - 05.2015
High School Diploma -
Sprague High School