Mitchell Quintana
Yorba Linda,CA
Summary
Dynamic professional with a proven track record at Ambassador Automotive, enhancing customer satisfaction and streamlining operations. Expert in industry expertise and organization, adept at leading teams to exceed sales goals by implementing strategic process improvements. Skilled in research proficiency and internal communications, achieving significant operational efficiencies and building strong client relationships.
Overview
14
14
years of professional experience
Work History
Lighthouse Investments and Consultations Svc
Advisor
Yorba Linda, CA
10.2022 - Current
- Collected, analyzed and reported on data for use in operational planning.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Performed data entry duties into various systems accurately.
Automotive Service Manager
Ambassador Automotive
Anaheim Hills, CA
01.2021 - 09.2024
- Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
- Implemented new methods to increase efficiency in the service department.
- Advised customers on proper vehicle care techniques after completion of repairs.
- Evaluated customer complaints and took corrective action when necessary.
- Provided customers with repair estimates and advised them on additional services that may be needed.
- Delegated work to staff, setting priorities and goals.
Service Manager
Redondo Beach Mitsubishi
Redondo Beach, CA
10.2019 - 01.2021
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Created employee work schedules to keep shifts properly staffed.
- Maintained records of all customer interactions and transactions.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Delegated work to staff, setting priorities and goals.
Parts Counter Person
Puente Hills Chevrolet
City Of Industry, CA
03.2019 - 11.2020
- Managed all aspects of purchasing including requisitions, purchase orders, invoices and returns.
- Used POS systems to receive payment or obtain credit authorization.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Verified stock to ensure accuracy of inventory records.
- Ordered or purchased supplies to maintain optimum inventory.
Parts Counter Person
Newport Jaguar and Landrover
Newport Beach, CA
10.2015 - 02.2019
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Operated point of sales and parts lookup computer systems.
- Researched parts availability, pricing and delivery times.
- Provided technical advice regarding parts and accessories.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Processed customer orders for automotive parts, supplies and tools.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Store Manager
Ramona Tirre
Mission Viejo, CA
01.2011 - 01.2012
- Prepared staff work schedules and assigned team members to specific duties.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
High School Diploma -
El Monte High School
El Monte, CA06-1986
Retail Training For Parts Sales And Service Adviso
Toyota Training
Irvine, CAService Advisor training
Ford Training
Irvine, CASkills
- Industry expertise
- Organization skills and priorities
- Application support
- Internal communications
- Good follow-up
- Research proficiency
References
References available upon request.
Timeline
Lighthouse Investments and Consultations Svc
Advisor
10.2022 - Current
Automotive Service Manager
Ambassador Automotive
01.2021 - 09.2024
Service Manager
Redondo Beach Mitsubishi
10.2019 - 01.2021
Parts Counter Person
Puente Hills Chevrolet
03.2019 - 11.2020
Parts Counter Person
Newport Jaguar and Landrover
10.2015 - 02.2019
Store Manager
Ramona Tirre
01.2011 - 01.2012
High School Diploma -
El Monte High School
Retail Training For Parts Sales And Service Adviso
Toyota Training
Service Advisor training
Ford Training
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