Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mitchell Rivera

Boca Raton,FL

Summary

Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques.

Overview

13
13
years of professional experience

Work History

Sales and Service Specialist

Firestone Complete Auto
06.2022 - Current
  • Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
  • Monitored sales performance data; identified areas for improvement and implemented targeted action plans to drive continuous growth.
  • Leveraged CRM tools effectively to track customer interactions, monitor progress towards goals, and maintain organized account records for seamless communication across teams.
  • Led training sessions for new hires on proper sales techniques, product knowledge, and company procedures, resulting in accelerated team productivity levels upon joining workforce.
  • Worked closely with clients throughout entire sales cycle, providing ongoing support, addressing concerns, and ensuring overall satisfaction with their experience.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.

Overnight Manager

BJ's Wholesale
10.2021 - 10.2023
  • Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
  • Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
  • Reduced employee turnover through effective communication, training, and mentorship of staff members.
  • Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
  • Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
  • Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.
  • Trained and mentored new and existing staff to achieve best practices.
  • Assessed and adjusted staffing levels to meet operational demands.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Managed 12 employees in delivering smooth, productive night shift operations.

Front End Supervisor

BJ’s Wholesale Club
12.2015 - 10.2021
  • Training, scheduling breaks and assigning work to cashiers
  • Assisting with register transactions (e.g., voids, credit card and check verifications)
  • Assisting Members with courteous and friendly customer service
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Monitored cash drawers in 10 checkout stations to verify adequate cash supply.

Cashier

BJ’s Wholesale Club
08.2014 - 12.2015
  • Ensuring accurate and speedy processing of member purchases in courteous manner
  • Verifying memberships, scanning merchandise and accepting various forms of tender (e.g., cash, check, credit card, coupons, etc.)
  • Assisting members during checkout process, performing all cash register functions
  • Cleaning and complying with sanitation and safety standards
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Sales Associate

CVS
09.2012 - 01.2013
  • Ensured exceptional service in accordance with corporate standards for excellence
  • Provided personalized assistance to customers with goals of ensuring positive shopping experience and establishing basis for repeat patronage
  • Positioned merchandise for maximum display effectiveness

Computer Technician

The Cinema School
08.2011 - 08.2012
  • Cleared system hard drives of unwanted data
  • Updated software and installed necessary software as needed
  • Set password controls and set security protocols to limit program use
  • Updated school technology inventory onto network database
  • Consistently performed cable management to ensure computer carts were ready and functioning for student use
  • Configured classrooms of 30+ laptops to print to specific room assigned printers

Education

High school -

Bronx Arena High School
Bronx, NY
06.2013

Skills

  • Sales Presentations
  • Goal-Oriented
  • Paperwork Processing
  • Friendly and Helpful
  • Problem-Solving
  • Time Management

Accomplishments

  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Sales and Service Specialist

Firestone Complete Auto
06.2022 - Current

Overnight Manager

BJ's Wholesale
10.2021 - 10.2023

Front End Supervisor

BJ’s Wholesale Club
12.2015 - 10.2021

Cashier

BJ’s Wholesale Club
08.2014 - 12.2015

Sales Associate

CVS
09.2012 - 01.2013

Computer Technician

The Cinema School
08.2011 - 08.2012

High school -

Bronx Arena High School

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Mitchell Rivera