Mitchell Rodgers

Accomplished IT support leader with extensive experience across IT infrastructure development and maintenance, service desk management, and team coordination in fast-paced deadline-driven environments. Technical Support: Strong capacity for directing helpdesk support operations, maintaining IT documentation, and efficiently resolving a wide array of software, hardware, and network issues in accordance with SLAs. IT Network Infrastructure: Talent for installing, configuring, maintaining, testing, troubleshooting, and migrating enterprise-grade networks and computer systems. Skilled in developing IT policies and introducing best practices. Organizational Skills: Proficient in task/time management, optimizing processes, adapting to new procedures, prioritizing cyber security measures, and cultivating a customer-oriented culture. Key Strengths: Excel at interfacing with customers, engineers, and management. Able to convey complex ideas and technologies to a variety of skill levels, as well as quickly learning new information, procedures, and technologies.