Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mitchell Ross

Myrtle Beach,SC

Summary

Versatile and dynamic professional with a proven track record in customer service and food prep, honed at Five Guys and other esteemed venues. Excels in teamwork and collaboration, ensuring health code compliance and operational excellence. Achieved significant improvements in customer satisfaction and efficiency through innovative management and problem solving skills.

Overview

9
9
years of professional experience

Work History

Crew Member

Five Guys
12.2021 - 10.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.

Delivery Driver/Cashier/Deli

Jimmy Johns
08.2021 - 12.2021
  • Delivered food to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Used POS system to enter orders, process payments and issue receipts.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Prep/Cook/Inventory

Twin Lakes Beach Club
06.2021 - 07.2021
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Stocked inventory efficiently, enabling seamless transition between meal services.
  • Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Managed opening and closing shift kitchen tasks.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Prep/Server/School Store Manager

Salisbury School
01.2021 - 06.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Industrial Painter

O&G Industries Inc.
04.2019 - 12.2019
  • Prepared surfaces for painting by cleaning, sanding, and masking to achieve optimal results.
  • Demonstrated attention to detail in every aspect of the painting process, resulting in consistent high-quality workmanship.
  • Painted surfaces using brushes, spray guns, and paint rollers.
  • Selected appropriate coatings based on specific job requirements, maximizing performance and durability while minimizing environmental impact.
  • Maintained painting equipment in excellent condition, ensuring optimal performance and minimal downtime.
  • Operated power sprayers and hand tools to prepare and paint large areas.
  • Ensured a safe working environment through proper use of protective equipment and adherence to safety protocols.
  • Primed, painted, varnished and lacquered walls and surfaces.
  • Provided supervisor with daily status report on all job tasks and workers' duties.
  • Managed multiple simultaneous projects, prioritizing tasks based on deadlines and resource availability.
  • Provided expert guidance on surface preparation procedures such as abrasive blasting or chemical treatments necessary for achieving desired finishes on different materials.
  • Painted indoor areas such as hallways, bathrooms, and lobbies.
  • Prepared and applied stencils, computer-generated decals or other decorative items to finished products.

Floater

Infinity Music Hall And Bistro
05.2015 - 12.2019
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Trained new staff in bussing and cleaning procedures.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Displayed excellent time management skills while balancing multiple tasks simultaneously.
  • Streamlined communication between kitchen and serving staff to enhance overall efficiency during busy periods.

Deli/Prep/Management Assistant

Berkshire Country Store
01.2017 - 04.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Education

High School Diploma -

Northwestern Regional High School
Winsted, CT
06-2017

Skills

  • Customer service
  • Food prep
  • Supplies Monitoring and Restocking
  • Health Code Compliance
  • Management
  • Heavy Lifting
  • Processing orders
  • Inventory
  • Teamwork and Collaboration
  • Safe Food Handling
  • Cashier
  • Industrial painting

Timeline

Crew Member

Five Guys
12.2021 - 10.2024

Delivery Driver/Cashier/Deli

Jimmy Johns
08.2021 - 12.2021

Prep/Cook/Inventory

Twin Lakes Beach Club
06.2021 - 07.2021

Prep/Server/School Store Manager

Salisbury School
01.2021 - 06.2021

Industrial Painter

O&G Industries Inc.
04.2019 - 12.2019

Deli/Prep/Management Assistant

Berkshire Country Store
01.2017 - 04.2019

Floater

Infinity Music Hall And Bistro
05.2015 - 12.2019

High School Diploma -

Northwestern Regional High School

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Mitchell Ross