Summary
Work History
Education
Skills
Websites
Timeline
Generic

Mitchell Russell

Prior Lake,MN

Summary

Organized professional with experience in regular clientele communication and customer retention. Driven salesperson always looking into new market trends and customer leads. Recognized for quality communication skills and sales leadership.

Work History

Territory Sales Representative

Tri Mark USA
  • Used product knowledge to promote new products and services during customer interaction and exceeded sales goals and performance expectations.
  • Cold-called prospective customers; established new customer contacts and maintained existing clientele; drove product sales through customer need analyses.
  • Build and maintain strong relationships with managers and staff to promote and sell all TriMark products.

General Manager

Inspire Brands - Buffalo Wild Wings
Mall of America
  • Managing Mall of America store operations.
  • Increased sales by 8% within 10-month period.
  • Improved. Consistently made Top Ten in sales volume for US Domestic (700 stores).
  • Posted top ten in state for kitchen ticket times.
  • Guest experience measurement results from bottom 20% to top 20% in market.

General Manager

Lake Wine Kitchen & Bar
  • Oversaw new multi-faceted venue in the international airport designed as a European bistro & marketplace.
  • Facility consisted of retail wine shop, made to order deli, high volume grab and go area & full service restaurant, bar & patio.
  • Increased sale within four months by 19% while reducing direct labor costs by 4.6%.
  • Voted “Best of Airport” by City Pages.

General Manager

Jimmy’s Kitchen & Bar
  • Managing upscale casual restaurant operations, hiring, training, directing management & staff.
  • Turned sales from -6% to a positive 8% within six-month period.
  • Developed/implemented innovative drink menu items increasing beverage sales 7%.
  • Championed guest centered service model, improved customer satisfaction & improved guest survey results by 10%.

Director of Operations

TGI Fridays
  • Managed multiple locations within the metro area. (Bloomington, Mall of America, Maple Grove)
  • Managed Maple Grove store operations, hiring, training, and directing 90 management, front and back house personnel, and increased sales revenue $616,000 in four-year period.
  • Directed Beverage Program implementation in a nine-store market, conducted monthly sales meetings, implementing market-specific sales strategy, optimizing individual store beverage sales and cost performance, and ranking as leader of a 275-store market.
  • Interviewing, screening, and recommending prospective management candidates to HR managers, and maximizing manager quality and performance.
  • Managed Bloomington store operations, hired, trained, and directed 100 management, front and back house personnel, drove annual revenue from $3.7 million to $4.1 million in nine months, and increased bottom-line profitability by $700,000.
  • Ranked in top 20% on sales, profit, and employee-retention scales and earned Certified Training Store status in a 14-store market, and received Gold Bonus Program Award for 5 consecutive years and 14 Presidential Excellence Awards.
  • Conducted management training seminars and workshops, mentored/developed 40 new managers, and positioned 12 managers for senior level advancement.

Director of Operations

Chatterbox Enterprises
  • Championed and led a strategic growth and operational performance initiative, streamlined labor utilization, reduced operating costs, optimized the sales and profit performance of four retro, unique, American-themed restaurants, and earned Best in the Twin Cities recognition for six consecutive years.
  • Developed a leadership succession plan, cross-trained management personnel, and developed/positioned promising talent for intercorporate advancement.
  • Designed sales budgets and forecasts, established store-specific sales programs and objectives, and delivered $8 million in combined revenue for four stores.

Marketing Representative

Sysco Minnesota
  • Joined company first year of operation in Minnesota.
  • Main responsibility was to establish new accounts within the market.
  • Demonstrated product line consisting of food, equipment and healthcare items.
  • Built relationships with clients for long term growth.
  • Negotiated cost of products and was accountable for securing financing.
  • Grew sales volume by 30% in the first year and retained double digit growth in the following years.
  • Maintained the satisfaction of customers in a wide range of accounts including bar/restaurant, nursing home, assisted living facilities, schools and youth camps.

Finance Manager

Tom Wood Automotive Group
  • Managed finance operations, processed leasing deals, and drove sales and profitability in a nationally-recognized auto dealership.
  • Created/launched new Internet Sales Department, implemented online marketing program, integrated real-time virtual inventory system, and dramatically increased sales opportunities.
  • Trained and mentored Sales Team on finance and leasing programs and service benefits, improved team competencies, and consistently ranked in top 30% for vehicle sales and customer satisfaction.

Regional Manager

Burger King Corporation
  • Supervised three high-volume unit locations, trained/developed 56 managers, championed team-focused concept, reduced turnover from 124% to 76%, and successfully opened 12 new units in 90 days.
  • Implemented food cost system, reduced operating costs by 2%, increased overall sales by 18% and operating profits by 1.5%, and ranked in top 10% for division sales performance.
  • Conducted region-wide franchise unit reviews, recommended continuous improvements, and assured compliance with corporate quality and operational standards.

Education

Bachelor of Arts - Degree Program

University of Wisconsin-Eau Claire

Skills

  • Multi-Unit Management
  • Director of Operations Management
  • Franchise Management
  • New Business Development
  • Marketing
  • Sales Plan Execution
  • Team Training
  • Development
  • Performance Management
  • Sales Budgets
  • Forecasting
  • Strategic Planning
  • New Concept Implementation
  • Program Implementation

Timeline

Territory Sales Representative

Tri Mark USA

General Manager

Inspire Brands - Buffalo Wild Wings

General Manager

Lake Wine Kitchen & Bar

General Manager

Jimmy’s Kitchen & Bar

Director of Operations

TGI Fridays

Director of Operations

Chatterbox Enterprises

Marketing Representative

Sysco Minnesota

Finance Manager

Tom Wood Automotive Group

Regional Manager

Burger King Corporation

Bachelor of Arts - Degree Program

University of Wisconsin-Eau Claire

Similar Profiles

  • Crystal Reeves

    Crystal ReevesCrystal Reeves

    Credit & Collections Admin at Tri-Mark (temp)Credit & Collections Admin at Tri-Mark (temp)

    View Profile
  • Thomas Baker

    Thomas BakerThomas Baker

    Forklift Operator at Tri Mark MfgForklift Operator at Tri Mark Mfg

    View Profile
  • Terry Berberich

    Terry BerberichTerry Berberich

    Commercial Collection Specialist at Tri Mark Co.Commercial Collection Specialist at Tri Mark Co.

    View Profile
Mitchell Russell