MITCHELL SAINS
San Francisco
Summary
I am a creative IT & Collaboration Operations professional with 6+ years of experience supporting high-growth organizations through reliable IT infrastructure and enterprise AV systems. Experienced in Google Workspace, Azure AD, Okta account support, macOS troubleshooting, and Zoom Room environments serving 1,000+ users. Proven ability to operate high-visibility meetings and internal events while maintaining security, documentation, and scalable IT processes. Known for calm execution, cross-functional collaboration, and delivering low-friction employee technology experiences.
Overview
23
23
years of professional experience
Work History
IT Operations / AV Systems Engineer
Dropbox
San Francisco
05.2025 - Current
- Administer and troubleshoot Zoom Rooms, Zoom controllers, and Crestron systems, ensuring reliable meeting experiences for 1,000+ employees across multiple offices
- Produce and manage company-wide meetings and events, from small org AMAs to global all-hands with executive leadership, collaborating with IT, Facilities, and Executive Communications teams
- Resolve break/fix tickets covering AV hardware, Zoom accounts, and Okta accounts, partnering with cross-functional teams to minimize downtime and improve user experience
- Administer and troubleshoot Zoom Rooms, Zoom controllers, and Crestron systems, ensuring reliable meeting experiences for 1,000+ employees across multiple offices.ecutive Communications teams.
IT / AV Support Lead
Mechanics' Institute
San Francisco
11.2002 - 05.2025
- Administered 100+ user accounts across Microsoft Azure and Google Workspace, including onboarding, offboarding, access control, and security policy enforcement.
- Provided Tier 1–2 technical support for macOS and Windows devices, resolving hardware, software, SaaS, and connectivity issues.
- Automated user provisioning and system configuration tasks using PowerShell, improving accuracy and reducing manual workload.
- Investigated and resolved security-related events using Google Admin audit logs and access reports.
- Delivered training sessions and product demonstrations for internal teams on Google Workspace and organization-specific SaaS tools.
- Collaborated with HR, Legal, and Finance to ensure secure, compliant IT processes aligned with organizational policies.
- Supported conference room technology and live events, including setup, troubleshooting, and real-time monitoring.
- Maintained IT documentation, onboarding guides, and support workflows to improve consistency and reduce recurring tickets.
Technology And Inventory Manager
Inspire Diagnostics
Mountain View
09.2021 - 05.2022
- Managed deployment of 350+ tech devices, ensuring smooth IT operations across regions.
- Oversaw logistics and troubleshooting, enhancing nationwide device programming efficiency.
- Maintained HIPAA compliance, safeguarding patient data during daily database updates.
- Produced promotional videos, boosting online presence and engagement.
- Streamlined operations, achieving measurable improvements in technology management.
Education
Japanese Language and Arts
Communica Institute Of Japan
Kobe, Japan08.2020
Skills
- Google Workspace
- Technical support
- Account Administration
- macOS
- Windows
- AV Systems
- Documentation
- Cloud services
- Communication
Timeline
IT Operations / AV Systems Engineer
Dropbox
05.2025 - Current
Technology And Inventory Manager
Inspire Diagnostics
09.2021 - 05.2022
IT / AV Support Lead
Mechanics' Institute
11.2002 - 05.2025
Japanese Language and Arts
Communica Institute Of Japan
Creative Outlet
Video Portfolio