Mitchell Smith
Construction management
Pleasanton,CA
Summary
Dynamic and self-motivated professional with a proven track record at Ruby Hill Winery, excelling in customer service and team collaboration. Recognized for enhancing guest experiences through attention to detail and effective time management. Adept at maintaining safety standards while efficiently managing high-pressure situations, ensuring satisfaction and operational excellence.
Hospitality professional with proven track record in maintaining high standards of cleanliness and customer service. Recognized for effective collaboration with team members and ability to thrive under changing demands. Known for strong interpersonal skills and reliability.
Experienced with providing top-notch customer service in fast-paced environments. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining clean, organized workspace while efficiently fulfilling customer orders.
Overview
5
5
years of professional experience
Work History
Cart Barn Attendant
Ruby Hill Winery / Golf Club
03.2025 - Current
- Upheld course appearance standards by washing, drying, and storing golf carts after each use.
- Enhanced customer satisfaction by providing efficient golf cart services and maintaining a clean and organized cart barn area.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Offered members rides to and from their vehicles since it is a long walk from the parking lot to the practice area.
- Set up and took down the driving range manually each day as we had crates of balls and bag holders for each member
- Cleaned members clubs on the driving range as well as the 18th hole to ensure satisfaction.
- Kept an eye on the putting green to make sure it was always organized without balls all over the place
- Engaged with members to develop connections as well as healthy relationships with everyday golfers.
- Assisted with tournaments and shotgun events by decluttering all the carts at once and providing a consistent flow of operation .
- Teamed up with the pro shop to complete certain tasks in a timely manner.
- Delivered food out to golfers from the restaurant to the specific hole that they were on.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Service Crew Member
Bay Club
01.2025 - 03.2025
- Enhanced customer satisfaction by providing efficient and friendly service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Ensured cleanliness throughout the mens locker room.
- Restocked needed items in the mens locker room ensuring enough towels at all times for members of the club
- Vacuumed carpets regularly
- Assisted other areas of the club if needed during high stress hours.
- Cleaned mirrors, restocked bathroom supplies, did shower checks to make sure the locker room was the way it was supposed to look at all times.
Outside Service Attendant
Callippe Preserve Golf Course
10.2024 - 03.2025
- Contributed to a well-maintained facility by performing routine maintenance tasks on golf carts and equipment.
- Supported operations by effectively managing outside service areas, including bag drop, practice range, and cart staging.
- Provided exceptional customer service while assisting guests with loading and unloading their golf bags onto carts.
- Efficiently managed pace of play during busy periods by monitoring course activity and providing timely assistance when necessary.
- Promoted a friendly atmosphere by engaging in conversation with members and guests about current events or other relevant topics.
- Collaborated with colleagues to develop and implement new strategies for enhancing guest experience and overall satisfaction at the golf course.
- Aided tournament organization efforts through precise management of tee times and golfer registration processes.
- Maintained clean and orderly work station.
- Cleaned and dried carts to ensure cleanliness for guests.
Restaurant Busser
Hap's Original Steaks and Seafood
09.2020 - 09.2024
- Kept close eye on customers to quickly spot exiting guests and clean table cloths for future patrons.
- Ensured that every new table had a bread basket as well as crudité for an opening dish when seated.
- Focused on tasks that were needed during the moment like polishing silverware during busy times.
- Made sure there was enough bread at all times since every table seated was given 6-40 slices depending on the number of people in the party.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Collaborated with kitchen staff to ensure dishes were properly sorted and returned to the dishwashing area.
- Ensured guest satisfaction by addressing any concerns or issues related to table settings or cleanliness efficiently.
- Demonstrated strong teamwork by assisting servers with food delivery during peak times when needed.
- Assisted in training new bussers on restaurant procedures, table settings, and customer service expectations.
- Arranged tables and chairs for special occasions and events.
- Helped assist servers by topping off water on each table accordingly
- Helped assist servers by topping off water on each table accordingly.
- Collected heavy bus tubs from the bar throughout the night when silverware / China was needed.
Grocery Stocker
Genes Fine Foods
05.2020 - 08.2020
- Improved customer satisfaction by providing assistance with locating items and answering questions.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Facilitated timely product rotation, ensuring freshness and minimizing waste.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Assisted in inventory management, performing regular audits to ensure accurate stock levels.
Education
Associate of Arts - Business
Las Positas College
Livermore, CA06-2027
Amador Valley High School
Pleasanton, CA06-2022
Skills
- Initiative and Self-motivation
- Stress tolerance
- Member assistance
- Time management
- Attention to detail
- Team collaboration
- Safety awareness
- Workplace safety
- Food safety
- Leadership
- Heavy lifting
- Adaptable to change
Timeline
Cart Barn Attendant
Ruby Hill Winery / Golf Club
03.2025 - Current
Service Crew Member
Bay Club
01.2025 - 03.2025
Outside Service Attendant
Callippe Preserve Golf Course
10.2024 - 03.2025
Restaurant Busser
Hap's Original Steaks and Seafood
09.2020 - 09.2024
Grocery Stocker
Genes Fine Foods
05.2020 - 08.2020
Associate of Arts - Business
Las Positas College
Amador Valley High School
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