Mitchell Sotorrio
Newtown Square,Pennsylvania
Summary
Developed exceptional customer service and multitasking skills in high-energy, fast-paced environment. Proven ability to manage high volumes and deliver quality service under pressure. Seeking to transition into new field where these transferrable skills can be effectively utilized.
Overview
3
3
years of professional experience
Work History
Service Bartender
Blue Elephant
12.2023 - 08.2024
- Prepared custom drink orders for up to 6 servers by accurately measuring and mixing house ingredients.
- Enhanced customer satisfaction by providing personalized drink recommendations based on individual preferences.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers. - Maintained impeccably clean, attractive and well-stocked bar area.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Prepared garnishes by evenly slicing and pitting fruits.
Server
Blue Elephant
08.2023 - 08.2024
- Demonstrated strong multitasking skills by managing up to 8 tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Busser
Teikoku Restaurant
02.2024 - 04.2024
- Bussed up to 30 tables between courses and load and unloaded trays to expedite tasks.
- Reset and cleaned tables quickly to prepare for new customers.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Food Runner
Teca
09.2021 - 09.2022
- Reduced wait times by efficiently transporting completed orders from the kitchen to up to 40 tables in multiple dining rooms at a time.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Monitored dining area to anticipate customer needs, enhancing overall dining experience.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Busser
Teca
09.2021 - 09.2022
- Bussed up to 40 tables between courses and load and unloaded trays to expedite tasks.
- Reset and cleaned tables quickly to prepare for new customers.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Dishwasher
Teca
06.2021 - 09.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
Education
High School Diploma -
Marple Newtown High School
Newtown Square, PA06-2022
Skills
- Reliability and punctuality
- Creativity and Innovation
- Superb Customer Service
- Teamwork and Professionalism
- Multitasking Abilities
- Problem-solving abilities
Languages
Spanish
Limited Working
Timeline
Busser
Teikoku Restaurant
02.2024 - 04.2024
Service Bartender
Blue Elephant
12.2023 - 08.2024
Server
Blue Elephant
08.2023 - 08.2024
Food Runner
Teca
09.2021 - 09.2022
Busser
Teca
09.2021 - 09.2022
Dishwasher
Teca
06.2021 - 09.2021
High School Diploma -
Marple Newtown High School
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