Mitchell Suh
Los Angeles,CA
Summary
Resourceful and adaptable professional with a strong background in hospitality, business operations, and information technology. Proven ability to lead teams, manage high-pressure environments, and deliver exceptional customer experiences across diverse industries. Military-trained as an Information Technology Specialist (25B), bringing discipline, problem-solving, and technical skills to the civilian workplace. Experienced Operations Manager with a track record of efficiently running fast-paced COVID-19 response sites, ensuring compliance, logistics, and team coordination. Extensive front-of-house experience as a Lead Server, Shift Lead, Bartender, and Barista in dynamic, high-volume restaurant settings—recognized for leadership, guest engagement, and maintaining premium service standards. Excels in fast-paced, team-oriented environments and thrives in roles that blend structure with people-focused service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
United States Army
Encino, CA
02.2024 - Current
- Network Administration
Installed, configured, and maintained LAN/WAN infrastructure, routers, switches, and servers to ensure secure, reliable communications in both tactical and garrison environments. - Cybersecurity Operations
Implemented Army cybersecurity protocols, conducted system audits, and mitigated cyber threats to maintain compliance with RMF and STIG requirements. - Help Desk & User Support
Delivered Tier I and II support to hundreds of users, resolving hardware, software, and network issues swiftly to ensure mission-critical systems remained fully operational. - Training & Leadership
Trained and mentored junior personnel in IT systems, cybersecurity best practices, and troubleshooting procedures, building technical readiness across the unit.
Lead Server/Barista
Il Fiora
Buena Park, CA
09.2023 - 05.2024
- Customer Service Excellence
Delivered personalized, high-quality service to a diverse clientele, fostering a welcoming atmosphere that encouraged repeat business and consistently positive reviews. - Team Leadership
Served as a shift lead, training and mentoring new staff, managing floor operations, and resolving guest or team concerns with professionalism and poise. - Fusion Menu Expertise
Maintained in-depth knowledge of a unique Korean-Italian menu to provide tailored recommendations, upsell effectively, and accommodate diverse dietary needs. - Multitasking & Adaptability
Excelled in a fast-paced environment by seamlessly balancing multiple roles—running food, mixing drinks, handling takeout, and addressing guest needs with efficiency and composure.
Shift Lead/Bartender
M Korean BBQ & Misoolkwan
Buena Park, CA
09.2023 - 05.2024
- Bartending & Mixology
Crafted and served a variety of Korean-inspired cocktails, soju blends, and classic drinks with consistency and flair, maintaining high standards of speed, presentation, and bar cleanliness. - Shift Supervision
Led front-of-house operations during peak hours, coordinating between servers, kitchen staff, and management to ensure smooth service and a cohesive team dynamic. - Guest Experience
Provided warm, attentive service in a high-energy, Pocha-style dining environment—enhancing guest interaction and creating a lively, memorable atmosphere. - Conflict Resolution & Problem Solving
Addressed guest concerns and team challenges with calm, efficient solutions, consistently preserving the dining experience and supporting team morale.
Operations Manager
SP Healthcare Inc.
Los Angeles, CA
12.2022 - 01.2023
- Site Management
Oversaw the setup and daily operations of multiple high-volume COVID-19 testing sites, ensuring efficient workflows, staff coordination, and strict adherence to safety protocols. - Team Leadership
Directed multidisciplinary teams—including healthcare professionals, admin staff, and support personnel—by providing clear communication, shift coverage, and real-time problem-solving. - Logistics & Supply Chain
Maintained consistent inventory of PPE, test kits, and medical supplies through proactive vendor management and on-site tracking, preventing critical shortages. - Compliance & Safety Protocols
Enforced CDC and local health regulations, leading sanitation procedures, social distancing enforcement, and accurate public health reporting with diligence and precision.
Server
Ahgassi Gopchang
Los Angeles, CA
06.2020 - 12.2022
- Tableside Service
Delivered an interactive and engaging Korean BBQ experience by expertly managing grill duties, cooking premium meats tableside, and guiding guests through traditional dining customs. - Menu Knowledge & Upselling
Leveraged deep knowledge of curated dishes and premium offerings to make personalized recommendations and drive sales through thoughtful, strategic upselling. - Guest Experience
Anticipated guest needs and provided attentive, polished service, consistently creating a refined dining atmosphere that aligned with the restaurant’s elevated brand. - Coordination with FOH/BOH
Collaborated closely with hosts and kitchen staff to manage pacing, accommodate special requests, and ensure smooth table turnover during high-traffic periods.
Education
Associate of Science - Business
Santa Monica College
Santa Monica, CA06-2027
Associate of Science - Information Technology
Army Cyber Center Of Excellence
Augusta, GA12-2024
Skills
Technical & IT Skills
- Network & System Administration (LAN/WAN, Server Setup, Troubleshooting)
- Cybersecurity Compliance (RMF, STIGs, COMSEC)
- Technical Support (Tier I & II), Help Desk Operations
- Software/Hardware Installation & Configuration
- Data Reporting & Technical Documentation
Operations & Management
- Team Leadership & Staff Training
- Logistics & Inventory Management
- Workflow Optimization & Crisis Management
- Regulatory & Safety Compliance
- Scheduling, Shift Oversight & Opening/Closing Procedures
Customer Service & Hospitality
- High-Volume Service (Bartending, Barista, FOH Leadership)
- Upselling, Menu Knowledge & Guest Engagement
- Conflict Resolution & Problem Solving
- Cash Handling, POS Systems (Micros, Square, Toast, etc)
- Event Support, VIP Service & Tableside Presentation
Beverage & Food Service
- Mixology, Signature Cocktails & Bar Operations
- Espresso & Specialty Coffee Preparation
- Knowledge of Korean Cuisine, Korean BBQ, and Fusion Dining
- Cleanliness, Sanitation, and Food Safety Standards
Languages
English
Native/ Bilingual
Korean
Professional
Accomplishments
- Distinguished Honor Graduate – Graduated top of class in Advanced Individual Training
Certification
- Information Technology Specialist (Army 25B)
- ABC Alcohol Certification – Licensed to serve alcohol in compliance with state regulations.
- ServeSafe Food Handler Certification – Certified in safe food and beverage handling.
Timeline
Information Technology Specialist
United States Army
02.2024 - Current
Lead Server/Barista
Il Fiora
09.2023 - 05.2024
Shift Lead/Bartender
M Korean BBQ & Misoolkwan
09.2023 - 05.2024
Operations Manager
SP Healthcare Inc.
12.2022 - 01.2023
Server
Ahgassi Gopchang
06.2020 - 12.2022
Associate of Science - Business
Santa Monica College
Associate of Science - Information Technology
Army Cyber Center Of Excellence
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