Mitchell Sylver
Charlotte,NC
Summary
Dynamic and versatile professional with a proven track record in patient care coordination and customer service excellence, notably at NC Physicians Eyecare Group and with previous practices. Expert in HIPAA compliance and critical thinking, I have enhanced patient satisfaction and streamlined clinical operations. My approach combines meticulous attention to detail with a calm demeanor under pressure, driving significant improvements in patient experience and operational efficiency.
Overview
12
12
years of professional experience
Work History
Seasonal Warehouse Associate
RANDSTAD
09.2024 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Amazon Delivery Associate
SAA LOGISTICS
01.2023 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Patient Care Coordinator
NC PHYSICIANS EYECARE GROUP
10.2021 - 12.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Patient Care Coordinator
WESTMED MEDICAL GROUP
08.2018 - 04.2021
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Retail Eyewear Consultant
SUNGLASS HUT INC.
12.2017 - 07.2018
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Increased customer retention rates by consistently following up on purchases to ensure satisfaction.
Donor Floor Technician
OCTAPHARMA PLASMA INC.
05.2017 - 12.2017
- Streamlined sample handling protocols, minimizing delays in transport to laboratory facilities for further analysis.
- Coordinated daily scheduling of donors, optimizing appointment availability while balancing staff workload requirements.
- Contributed to the achievement of facility goals with consistent attention to detail and timely completion of tasks.
- Maintained inventory levels, ordering supplies as needed to ensure uninterrupted operations on the donor floor.
Customer Service Representative
CONVERGYS
05.2016 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Retail Eyewear Consultant and Optometric Technicia
MY EYE DOCTOR
05.2015 - 04.2016
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Placed contact lens orders by processing shipments and properly submitting invoices for payment.
- Exceeded sales targets through effective product demonstrations and persuasive communication skills.
- Conducted thorough insurance verifications to accurately determine coverage limits for customers purchasing eyewear products or services.
- Managed appointment scheduling for eye exams, ensuring timely follow-up visits for patients needing prescription updates or adjustments.
Optometric Technician and Administrative Assistant
CHARLOTTE OPTOMETRY CENTER, O.D., PLLC
01.2013 - 05.2015
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Education
Associate of Arts - Medical Assistant
KING'S COLLEGE
Charlotte, NC10-2011
High School Diploma -
Phillip O. Berry Academy of Technology
Charlotte, NC06-2010
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Customer Service
- Attention to Detail
- Patient Care Coordination
- Patient documentation
- Office Administration
- Payment Collection
- Clinical practice operations
- Calm and Effective Under Pressure
Timeline
Seasonal Warehouse Associate
RANDSTAD
09.2024 - Current
Amazon Delivery Associate
SAA LOGISTICS
01.2023 - 08.2024
Patient Care Coordinator
NC PHYSICIANS EYECARE GROUP
10.2021 - 12.2023
Patient Care Coordinator
WESTMED MEDICAL GROUP
08.2018 - 04.2021
Retail Eyewear Consultant
SUNGLASS HUT INC.
12.2017 - 07.2018
Donor Floor Technician
OCTAPHARMA PLASMA INC.
05.2017 - 12.2017
Customer Service Representative
CONVERGYS
05.2016 - 05.2017
Retail Eyewear Consultant and Optometric Technicia
MY EYE DOCTOR
05.2015 - 04.2016
Optometric Technician and Administrative Assistant
CHARLOTTE OPTOMETRY CENTER, O.D., PLLC
01.2013 - 05.2015
Associate of Arts - Medical Assistant
KING'S COLLEGE
High School Diploma -
Phillip O. Berry Academy of Technology
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