Mitchell Thirion
Keyholder
Noblesville,IN
Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 5 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Results-oriented Sales Associate and Keyholder versed in handling wide range of tasks in challenging, fast-paced environments. Over 4 years of experience increasing sales, growing customer loyalty and training staff. Talented merchandiser with well-developed organizational abilities honed as part of collaborative retail team. Detailed attention to reports, cash balancing and security.
Overview
5
5
years of professional experience
Work History
Keyholder
Elite Beverages
Noblesville, IN
03.2021 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Opened and closed store 5-6 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Processed cash, credit, debit and check payments.
- Trained and mentored new employees.
- Opened inventory boxes and restocked shelves.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Received and counted money.
- Accepted and processed customer returns.
- Trained team members in successful strategies to meet operational and sales targets.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Rotated stock according to dates and protocols.
- Broke down boxes and disposed of trash.
- Directed customers to correct store locations.
- Monitored security areas during busy periods.
- Designed and built over 4 displays per week to generate customer interest in store merchandise.
Night Merchandiser, Food Court Shift Lead, General
Costco
Castleton , IN
06.2018 - 01.2020
- Conducted at least 10 daily inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Maintained 0% injury rate during 18 months of operation through advanced safety techniques.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Responded to and resolved customer questions and concerns.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Helped store management meet standards of service and quality in daily operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained and mentored new employees to maximize team performance.
- Completed store opening and closing procedures and balanced tills.
- Kept employees operating productively and working on task to meet business and customer needs.
Manager on Duty
Aldi
Indianapolis, IN
04.2016 - 05.2018
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Set goals for department and supported employees in meeting expectations.
- Developed schedules for up to 4 employees per shift.
- Formulated procedures to use in event of accidents, fires or other emergencies.
- Adhered to guidelines to maintain total compliance.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team of 4 front desk agents and helped to resolve issues arising during shifts.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
High School Diploma -
Warren Central HIgh School
Indianapolis, IN05.2013
Skills
- Merchandise Quality Assurance
- Flexible Work Schedule
- Customer Inquiries
- Work Prioritization
- Handling Complaints and Inquiries
- Managing Inventory Stock
- Health and Safety Procedures
- Computer Proficiency
- Recruitment and Training
- Delegation and Supervision
- Scheduling and Time-Tracking
- Cash Handling and Reconciliation
- Managing Customer Needs
- Staff Coaching and Training
- Store Layouts
- Customer Retention
- Administrative Duties
- Product Selection
- Proper Staffing
Timeline
Keyholder
Elite Beverages
03.2021 - Current
Night Merchandiser, Food Court Shift Lead, General
Costco
06.2018 - 01.2020
Manager on Duty
Aldi
04.2016 - 05.2018
High School Diploma -
Warren Central HIgh School
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