Mitchell Ward
Colchester,VT
Summary
Hardworking and passionate job seeker with strong organizational and problem-solving skills seeking to maintain a full-time position that offers professional challenges and opportunities for growth. Ready to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Receptionist
Eyecare of Vermont
04.2021 - Current
- Coordinating patient scheduling, check-in, check-out and payments for billing.
- Checking patient insurance, demographic, and health history to keep information current.
- Organizing paperwork such as charts and reports for office and patient needs.
- Managing high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Submitting referrals to outside practices and emailing encrypted documents or faxing records as requested.
- Calling in refills for medical prescriptions.
Assistant Store Manager
Rite Aid/Walgreens Pharmacy
08.2020 - 04.2021
- Interviewed, hired, and trained staff associates.
- Delegated tasks to floor staff.
- Scheduled delivery shipments and performed inventory management.
- Handled Customer Satisfaction reports, floor organization and store presentation plans, and attended corporate visits with the store manager.
- Cross trained as a Pharmacy Technician to provide relief when necessary.
Shift Supervisor
Rite Aid/Walgreens Pharmacy
09.2019 - 08.2020
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Received vendor and inventory shipments.
Cashier
Rite Aid/Walgreens Pharmacy
01.2016 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor of Science - Music Business And Industry
Lyndon State College
Lyndonville, VT05.2014
High School Diploma -
Essex Junction High School
05.2009
Skills
- Attention to Detail
- Critical Thinking
- Problem-Solving
- Flexible and Adaptable
- Multitasking
- Teamwork and Collaboration
- Decision-Making
- Organizational Skills
- Calm Under Pressure
- Dependable and Responsible
- Friendly, Positive Attitude
- Customer Service
References
- Matt Williams, (802) 355-9908, Practice Manager, 04/2021, Present, Eyecare of Vermont, Essex
- Ellen Pine, (802) 734-1966, Burlington Office Manager, 04/2021, Present, Eyecare of Vermont, Burlington
- Sarah Vanyush, (802) 752-8181, Licensed Optician, 04/2021, Present, Eyecare of Vermont, Burlington
Timeline
Receptionist
Eyecare of Vermont
04.2021 - Current
Assistant Store Manager
Rite Aid/Walgreens Pharmacy
08.2020 - 04.2021
Shift Supervisor
Rite Aid/Walgreens Pharmacy
09.2019 - 08.2020
Cashier
Rite Aid/Walgreens Pharmacy
01.2016 - 09.2019
Bachelor of Science - Music Business And Industry
Lyndon State College
High School Diploma -
Essex Junction High School