Mitchell Whitlock

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Established foundational processes for business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Generated revenues yearly and effectively capitalized on industry growth.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Attended industry events and conventions to expain sales opportunities.

• Operated with safety and skill to avoid accidents and delays.
• Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
• Dropped and hooked trailers and changed configuration of equipment.
• Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
• Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
• Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
• Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
• Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
• Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
• Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
• Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
• Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
• Supported new drivers by sharing best practices and insights gained from experience on road.
• Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
• Improved on-time delivery rates with meticulous planning and time management.
• Contributed to culture of safety, participating actively in safety meetings and trainings.

Salesperson

• Inspected and tested equipment to locate worn and damaged parts.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Disassembled defective parts to make proper repairs.
• Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
• Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
• Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
• Ordered repair parts quickly to prevent delays in projects and repair work.

• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Enhanced product knowledge by attending training sessions and staying current with industry trends.
• Exceeded monthly targets by diligently following up on leads and closing deals promptly.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Built relationships with customers and community to promote long term business growth.