Summary
Overview
Work History
Education
Skills
Timeline
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Mitchell Amandah Msindo

Miamisburg,OH

Summary

Dynamic Dispatch Manager with a proven track record at Gatelink, enhancing customer satisfaction through effective communication and innovative routing strategies. Skilled in dispatch coordination and problem-solving, I foster teamwork and compliance, driving operational efficiency and safety in transportation logistics. Committed to continuous improvement and leveraging technology for optimal results.

Experienced with coordinating logistics and managing dispatch schedules. Utilizes strong communication skills to ensure seamless operations and effective team collaboration. Knowledge of dispatch software and problem-solving techniques to enhance operational efficiency.

Overview

2
2
years of professional experience

Work History

Dispatch Manager

Gatelink
06.2024 - 04.2025
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
  • Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.

Dispatch Administrator

Shumba Logistics
11.2022 - 02.2024
  • Increased customer satisfaction through prompt and precise dispatch updates.
  • Liaised between drivers, customers, and internal departments to facilitate effective communication throughout the transportation process.
  • Ensured prompt resolution of driver concerns with a focus on professionalism.
  • Tracked industry trends and technological progress to identify opportunities for system enhancements.

Education

High School Diploma - Business Accountancy

St James Girls School
Bulawayo,Zimbabwe
09.2022

Skills

  • Dispatch coordination
  • Transportation
  • Route planning
  • Software navigation
  • Daily reports
  • Customer communication
  • Employee time records
  • Maintenance recordkeeping
  • DOT compliance
  • Strong leadership
  • Supply chain
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Problem-solving abilities

Timeline

Dispatch Manager

Gatelink
06.2024 - 04.2025

Dispatch Administrator

Shumba Logistics
11.2022 - 02.2024

High School Diploma - Business Accountancy

St James Girls School