Mitchelle Anderson-Campbell
Summary
Dynamic leader with a proven track record at Jamaican Agent Services Limited, enhancing team performance and fostering employee engagement through effective coaching and mentoring. Skilled in financial acumen and innovation management, I consistently drive business growth and exceed performance goals. Expert in customer focus, ensuring high-quality service standards.
Goal-oriented team manager commended for first-rate leadership, communication, and multitasking abilities. Well-versed in implementing team objectives and goals, and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations, and guiding team members toward achieving goals.
Overview
29
29
years of professional experience
Work History
Senior Team Manager
Jamaican Agent Services Limited
09.2017 - Current
- Encouraged continuous learning and professional development within the team, facilitating external and internal training opportunities.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Motivated team members to consistently achieve or exceed performance expectations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Scheduled regular one-on-one meetings with each member of the team to review their progress and provide guidance as needed.
Quality Assurance Analyst
Xerox, ACS
01.2010 - 03.2017
- Worked with team members to create efficient workflows, resulting in high productivity.
- Screen incoming and outgoing calls to ensure quality, customer service, adherence to the policies and procedures of the organization.
- Provides feedback to agents in the creation of performance goals and the development of training programs.
- Implemented internal auditing practices to create standards and statutory obligation compliance reports.
Cashier
Ken's Whole Sale
02.2005 - 06.2007
- Maintained work area and kept cash drawer organized.
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed returned merchandise by strictly following store return and exchange procedures.
Front Desk Receptionist
U&M Games World
09.1998 - 11.2003
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Monitored and ordered office supplies, ensuring adequate stock levels.
Front Desk Receptionist
Hotel Versailles
12.1997 - 08.1998
- Greeted customers, answered general questions and directed to appropriate locations.
- Making home reservations, modifying, and canceling reservations.
Front Desk Agent
Millers Travel Agents
02.1996 - 12.1997
- Preparing flight information, ticket sales, and providing general information on air travel.
- Answered phones, responded to inquiries, and took messages.
Education
High School Diploma -
Old Harbour High
Old Harbour06-1994
Some College (No Degree) -
Binns Business College
Spanish TownSome College (No Degree) - Accounting
Portmore Community College
Old Harbour CampusSkills
- Customer focus
- Coaching and mentoring
- Influencing skills
- Financial acumen
- Innovation management
- Employee engagement
Accomplishments
- Certification in Leadership Management
- Certification in Fundaments of Customer Engagement
- Level 1 Leadership Certification
- Certification in Fire Safety and Awareness Training
- White Glove (Boot Camp Program)
References
Bishop Otis Malcolm (876-387-3106
Ms Sherona Jervis (876-382-8688)
Timeline
Senior Team Manager
Jamaican Agent Services Limited
09.2017 - Current
Quality Assurance Analyst
Xerox, ACS
01.2010 - 03.2017
Cashier
Ken's Whole Sale
02.2005 - 06.2007
Front Desk Receptionist
U&M Games World
09.1998 - 11.2003
Front Desk Receptionist
Hotel Versailles
12.1997 - 08.1998
Front Desk Agent
Millers Travel Agents
02.1996 - 12.1997
High School Diploma -
Old Harbour High
Some College (No Degree) -
Binns Business College
Some College (No Degree) - Accounting
Portmore Community College
Similar Profiles
Dalip KumarDalip Kumar
Asst Manager Quality Assurance at Li & Fung (India) Private Limited- Buying Agent, Gurgaon, INAsst Manager Quality Assurance at Li & Fung (India) Private Limited- Buying Agent, Gurgaon, IN
Edward M. MutukuEdward M. Mutuku
Heavy Equipment Operator/Driver at GARDEN FREIGHT LOGISTICS LIMITED(Agent of Blacktulip Flowers Llc)Heavy Equipment Operator/Driver at GARDEN FREIGHT LOGISTICS LIMITED(Agent of Blacktulip Flowers Llc)
Kritika Kritika null
Billing cum logistics executive at Ashoka Tpt C&F agent of TATA Titan Company limitedBilling cum logistics executive at Ashoka Tpt C&F agent of TATA Titan Company limited
Rajath KRajath K
Senior Team Manager at Homesfy Realty LimitedSenior Team Manager at Homesfy Realty Limited
Nitin SoniNitin Soni
Senior Team Manager at Annova Solutions Pvt. Ltd.Senior Team Manager at Annova Solutions Pvt. Ltd.