Mitchelle Dacones
Cerritos,CA
Summary
Dynamic logistics coordinator and customer service manager with proven problem-solving skills at Furniture of America Ecommerce. Enhanced supply chain efficiency and fostered team collaboration, significantly reducing customer complaints. Expertise in logistics analysis and shipment coordination, driving operational success through effective communication and strategic planning.
Logistics expert with solid track record in managing supply chains and streamlining operations. Strong focus on team collaboration and adaptability to changing needs. Skilled in inventory management, vendor coordination, and transportation logistics. Reliable and results-oriented professional driven to optimize processes and achieve organizational goals.
Results-driven logistics professional prepared for demands of dynamic logistics environment. Extensive experience in streamlining transportation and warehouse operations to enhance overall efficiency. Focused on team collaboration and achieving results, known for adaptability and reliability in meeting changing needs.
Overview
22
22
years of professional experience
Work History
Logistics Coordinator
Furniture of America Ecommerce
01.2019 - Current
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
Customer Service Manager
Furniture of America Ecommerce
09.2010 - 01.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Sales Associate
Furniture of America Ecommerce
01.2013 - 01.2016
- Attended industry trade shows to network with potential customers, generating new leads and opportunities for business growth.
- Product submission for all our E-retailers
Loan Officer
Wells Fargo
01.2007 - 06.2010
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
Junior Loan Officer
Bank of America
01.2005 - 01.2007
- Contributed to company growth by identifying areas for improvement in processes and procedures related to loan origination.
- Supported team initiatives aimed at meeting departmental goals for productivity, quality control, and customer satisfaction ratings.
- Organized document management systems to maintain confidentiality and ease access when needed for file review or audits.
- Evaluated creditworthiness of applicants using financial data analysis tools such as credit reports and income statements.
- Assisted senior loan officers in managing their portfolios, leading to improved client satisfaction.
- Prepared detailed written summaries outlining clients'' qualifications for approval or recommendation based on eligibility criteria.
- Improved client relations by proactively addressing concerns or issues that arose during the loan process.
- Collaborated with underwriters to ensure timely completion of loan applications and adherence to guidelines.
Junior Loan Processor
Countrywide Home Loans
01.2003 - 01.2005
- Reduced processing time for loan applications by maintaining organized files and promptly responding to inquiries.
- Enhanced communication between departments by facilitating regular meetings to discuss updates and address concerns.
- Ensured accuracy of loan documents by thoroughly reviewing all application materials and identifying discrepancies.
- Provided ongoing training to new hires within the department while sharing expertise among peers to foster a collaborative work environment.
- Supported senior processors with complex loan files, ensuring timely completion and accurate information submission.
- Improved client relationships by providing exceptional customer service during the entire loan process, addressing questions and concerns promptly.
Skills
- Problem-solving and decision-making
- Logistics analysis and shipment coordination
- Customer service and support
- Invoicing and shipping documentation
- Warehousing processes
Timeline
Logistics Coordinator
Furniture of America Ecommerce
01.2019 - Current
Sales Associate
Furniture of America Ecommerce
01.2013 - 01.2016
Customer Service Manager
Furniture of America Ecommerce
09.2010 - 01.2019
Loan Officer
Wells Fargo
01.2007 - 06.2010
Junior Loan Officer
Bank of America
01.2005 - 01.2007
Junior Loan Processor
Countrywide Home Loans
01.2003 - 01.2005
Similar Profiles
Carrie YangCarrie Yang
Product/Graphic Designer/ Marketing Associate at Furniture of America California Inc.Product/Graphic Designer/ Marketing Associate at Furniture of America California Inc.
Shenghao LiShenghao Li
Supply Chain Project Specialist at Furniture Of America GroupSupply Chain Project Specialist at Furniture Of America Group
Antonio NegreteAntonio Negrete
Supervisor at Verdi EcommerceSupervisor at Verdi Ecommerce
David CastellanosDavid Castellanos
Valet Driver at LAZ ParkingValet Driver at LAZ Parking
NEHA VERMANEHA VERMA
Administrative Assistant at Poplar Avenue ClinicAdministrative Assistant at Poplar Avenue Clinic