Mitchelle Daza
Poway,United States
Summary
Goal-driven and highly adaptable healthcare coordinator with over 15 years of experience in a fast-paced hospital setting.
Excellent communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing.
Always aim for effective data entry and providing accurate and appropriate information.
Experience working front line customer support, and ability to take ownership of customer needs and improve service delivery.
Great organizational skills that are used to multi-task in demanding environment and meet deadlines.
Fluent in Tagalog, and Waray.
Knowledge of medical terminology, schedule and filing system.
Understands UC San Diego Health policy and procedures.
Ability to build and maintain relationships within and across organizational boundaries.
Ability to withstand high pressure and rapid job pace in an environment of changing priorities.
Ability to interact effectively with diverse groups, including professional and non-professional staff and clients.
Overview
26
26
years of professional experience
Work History
Lobby Liaison
UC San Diego Health
09.2022 - Current
- Performs a wide range of duties associated with directing all individuals entering or telephoning the main lobby seeking hospital information.
- This includes looking up where visitors can find the specific patient they are visiting, finding out what appointments people have and where to go.
- Assists all guests with a caring, courteous and efficient manner.
- Identified needs of customers promptly and efficiently.
- Identifies and resolves patient, family and guest concerns and problems with organization services and staff.
- Involves creating the ideal patient experience through collaboration with leaders, physicians, staff, and volunteers to ensure the consistent delivery of patient-centered care.
- When necessary, obtains wheelchairs for guests in need and ensures they are escorted to the appropriate destination.
- Maintained positive working relationship with fellow staff and management.
Answering Service Attendant
Scripps Green Hospital
04.2020 - Current
- Answering calls and routine inquiries, routing to the intended destinations.
- Display strong telephone etiquette, effectively handling difficult calls.
- After clinic office hours, answers and documents patients calls, contacting on-call physician as necessary.
- Pages physicians, security or employees via radio, pagers, computer, or over-head PA system.
- Maintains physician on call schedules at each work station, in on-call change book and on current monthly schedules.
- Responds to and document emergency situations, per policy and guidelines.
Administrative Assistant - Renal Transplant
UC San Diego Center for Transplantation
San Diego, CA
10.2021 - 09.2022
- Serves as administrative key resource for patients, physicians and staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Scheduling patients for clinic and procedure appointments.
- Communicates procedures and medical evaluation times and locations with patients and family members.
- Preparing patient files for medical staff, following up on patient testing.
- Managing complex calendars for meetings and appointments.
- Maintaining and monitoring Transplant database.
Operation Assistant
UC San Diego Center for Transplantation
01.2019 - 10.2021
- Provides administrative support for all of the transplant departments including Kidney/Pancreas, Liver, Lung and Heart/VAD.
- Purchases and maintain office supplies, office equipments and reprints using multiple UCSD systems including creating purchase orders, carefully
adhering to a limited budget. - Functions as a resource on issues such as researching complex financial discrepancies, escalated customer service problems and vendor concerns.
- Serves as Accounts Payable intermediary between vendors and programs.
- Responded to client queries and maintained strong relationships with vendors.
- Organized and maintained records of daily transactions and other operational data.
- Collects and records CMS timesheets to ensure Medicare reimbursement.
- Assisted with the preparation of biweekly payroll reports.
- Responsible for updating and maintaining the Transplant website content.
- Managed employee files and records.
- Schedules and prepared conference rooms for meetings.
- Maintains patient information packets and handouts.
Patient Access Representative II
Rady Children's Hospital
08.2018 - 01.2019
- Managed the reception area, provided customer service to patients and families.
- Responding to telephone and in-person requests for information.
- Accurately completed the registration process in EPIC as outlined by the department's policy and procedure manual.
- Ensured that all referrals were properly linked to appointments.
- Communicated with providers (physicians and therapists) regarding the patients' scheduling needs, treatment schedules and additional requests.
- Assured secure handling and accurate recording of payments collected at the point of service.
- Managed fax transmissions from pharmacies and other providers, then routed to the other care team members as necessary.
- Maintained files and patient information.
- Followed HIPAA regulations to ensure confidentiality and security of patient health records.
Referral Scheduler Coordinator
Swedish Medical Center
07.1999 - 05.2018
- Reviewed the EPIC Referral Queue daily for incoming orders and new patient referrals.
- Obtained demographics and insurance information on patients referred to the Liver Center.
- Ensured referrals were addressed in a timely manner under the direction of the clinic team.
- Facilitated requests for necessary medical records to ensure availability at the time of patients' visit.
- Responsible for an average of 70-80 inbound calls per day, routing calls and distributing messages to the appropriate care team members.
- Created and maintained patient charts and information packets.
- Coordinated purchasing and monitored clinic office supplies.
- Sorted and distributed incoming mail and correspondence.
- Provided administrative and secretarial support to a fast-paced Liver Center.
X-ray Tech
Seattle Orthopedic and Fracture Clinic
08.2003 - 07.2004
- Performed general diagnostic procedures, developed and processed films.
- Assisted the radiologist and physicians in performing fluoroscopic procedures.
- Adhered to safety standards when dealing with radiation and hazardous materials.
- Reviewed patient medical history prior to performing imaging procedure.
- Described and explained procedures to patients and observed patients during procedures to determine comfort levels.
- Prepared exam rooms by stocking supplies, cleaning surfaces and positioning equipment properly for efficient workflow.
- Participated in continuing education activities related to x-ray technology.
Phlebotomist
Dynacare Laboratory
07.1998 - 08.2002
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Responded quickly and effectively to emergency situations.
- Verified collection orders and communicated discrepancies to nurses.
- Adhered to HIPAA guidelines regarding patient privacy.
- Followed all safety protocols when handling hazardous materials.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Assisted in the training of new phlebotomists.
Education
Associate Degree - Radiology Tech Program
Pima Medical Institute
High School or equivalent - High School
Ballard High School
Timeline
Lobby Liaison
UC San Diego Health
09.2022 - Current
Administrative Assistant - Renal Transplant
UC San Diego Center for Transplantation
10.2021 - 09.2022
Answering Service Attendant
Scripps Green Hospital
04.2020 - Current
Operation Assistant
UC San Diego Center for Transplantation
01.2019 - 10.2021
Patient Access Representative II
Rady Children's Hospital
08.2018 - 01.2019
X-ray Tech
Seattle Orthopedic and Fracture Clinic
08.2003 - 07.2004
Referral Scheduler Coordinator
Swedish Medical Center
07.1999 - 05.2018
Phlebotomist
Dynacare Laboratory
07.1998 - 08.2002
Associate Degree - Radiology Tech Program
Pima Medical Institute
High School or equivalent - High School
Ballard High School