Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mitchellie Perez

Computer Technician
Dorchester,US

Summary

Technically oriented help desk technician with over 10 years of proven success in the IT industry, leveraging deep expertise in providing timely IT support and maintenance, resolving

user issues, and providing technical solutions. Track record in the maintenance, support, and troubleshooting of computer hardware, software, and network systems with in footprints. Diagnose, troubleshoot, and resolve desktop, hardware, and software-related issues (pcs, laptops, mobile devices, and software applications). Proven skills in directing operations, maintenance, and support of complex systems.

Capacity for rapid acclimation to new technologies. Committed to responsive user support, approaching

all issues with patience, flexibility, a positive attitude, and a sense of urgency. Highly reliable with a strong work ethic, teamwork, attention to detail, organization, and communication skills.

Overview

2026
2026
years of professional experience

Work History

Computer Network Technician

Public Health Commission
01.2011 - Current
  • Responsible for configuring, monitoring, upgrading, and maintaining systems hardware, software, and related infrastructure
  • Provide IT support by phone, email, and in-person for over 1300 users daily to address software,hardware, & operating systems
  • Manage, install, troubleshoot, upgrade, configure, and repair hardware and application software of over 900 computers, Laptops, tablets and Phones
  • Work closely with Dell manufacturer on replacing, and fixing materials under warranty
  • Manage all Boston public homeless shelters admin user-related incidents and problems
  • Troubleshooting hardware and software issues
  • Configure Android and iOS mobile devices for users, conduct daily backup operations and perform data migration on devices
  • Create comprehensive IT documentation and best practices guides, resulting in a 50% reduction in onboarding time for new IT staff and a more consistent approach to troubleshooting
  • Reduced helpdesk tickets by over 25% with the implementation of a remote access system

Help Desk Coordinator

Public Health Commission
09.2004 - 01.2011
  • Provide Tier 1 Support to BPHC employees , by Serving as a liaison between IT team and users, fostering effective communication and collaboration. and distributing the incoming technical issues through the BMC / Footprints system.
  • Provided customers with basic troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Close tickets that were resolved by the Help Desk Coordinator.
  • Assist Technician in the implementation of software applications, when needed to help ensuring seamless integration with existing systems.
  • Served as a liaison between IT team and users, fostering effective communication and collaboration.
  • Collaborate in a on-call by week schedle.

Office of Environmental /Office Clerk

Boston Public Health Commission
05.2000 - 09.2004
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike, respond to inquiries from callers seeking information.
  • Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.

CDC /Office Data Entry Clerk

Boston Public Health Commission
12.1997 - 05.2000
  • Record date of all reportable Communicable Diseases and Animal bites that are reported to the City of Boston Health Department.
  • Help Clients locate there local Health department so that they may report any CDC reportable incident.
  • Fax information to the proper Health Department in correspondence to report, assist in the distributing of Vaccine, assist Nurses with Spanish speaking clients.

Main Receptionist

Boston Public Health Commission
12.1996 - 12.1997
  • Answers incoming calls and transfer the call's to the appropriate department or personal.
  • Greet incoming clients when assist them to the appropriate destination.
  • Sort incoming mail and Faxes for BPHC departments.
  • Add new Employees to Phone Directory, set up Conference rooms for meeting.

Au Bon Pain /Retail Sales Associate

Au Bon Pain
  • Baking, preparing food,assisting with daily operation.
  • Performing costumer service and cashier duties.

Suffolks County Sheriff's Department /Office Clerk Intern

Suffolk County Sheriff's Department
  • Distributing incoming mail, filing and maintaining Summonses.

Education

High School Diploma -

Madison Park High
Roxbury, Ma
05.2001 -

Graduate Certificate - A + PC

Xintra
Malden, MA
05.2001 -

Skills

Active Directory

Sccm

Adobe Admin Console

Cisco Phone Admin Console

Microsoft Two factor Authenticator

DC Uniflow

Timeline

Computer Network Technician

Public Health Commission
01.2011 - Current

Help Desk Coordinator

Public Health Commission
09.2004 - 01.2011

High School Diploma -

Madison Park High
05.2001 -

Graduate Certificate - A + PC

Xintra
05.2001 -

Office of Environmental /Office Clerk

Boston Public Health Commission
05.2000 - 09.2004

CDC /Office Data Entry Clerk

Boston Public Health Commission
12.1997 - 05.2000

Main Receptionist

Boston Public Health Commission
12.1996 - 12.1997

Au Bon Pain /Retail Sales Associate

Au Bon Pain

Suffolks County Sheriff's Department /Office Clerk Intern

Suffolk County Sheriff's Department

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