Summary
Overview
Work History
Education
Skills
Languages
References
Other Credentials
Timeline
Generic
Mitesh Bawa

Mitesh Bawa

San Antonio,TX

Summary

Maintenance supervisor with extensive experience in coordinating installations, repairs, and maintenance tasks. Proven ability to monitor inventory and assess installation needs, ensuring operational readiness of diverse equipment. Strong focus on safety standards and quality regulations, with a track record of reducing production downtime through effective scheduling and troubleshooting. Committed to team success and delivering exceptional customer service in all interactions.

Overview

18
18
years of professional experience

Work History

Motel Operations /Maintenance Supervisor

Motel 6
San Antonio, Texas
10.2024 - Current
  • Ensured outstanding customer service by supervising front desk operations. Effectively resolved guest complaints and managed challenging situations. Trained new employees on policies and safety practices comprehensively.
  • Enhanced efficiency by streamlining check-in and check-out processes.
  • Conducted regular inspections to uphold cleanliness standards with housekeeping team.
  • Created staff schedules for front desk and housekeeping departments to improve productivity.
  • Accurately maintained records of occupancy rates and maintenance tasks.
  • Oversaw routine facility maintenance, including plumbing, electrical, and HVAC systems.

Chief Operating Officer

Dcybernetic
Karachi, Pakistan
11.2021 - 06.2024
  • Developed and implemented business strategies to achieve sales and customer retention goals.
  • Aligned call center operations with company objectives to enhance efficiency.
  • Monitored industry trends, adapting strategies to maintain competitive edge.
  • Ensured efficient execution of daily outbound operations including cold calls and lead follow-ups.
  • Set KPIs for outbound campaigns such as call volume and conversion rates.
  • Oversaw workforce management including scheduling and resource allocation.
  • Analyzed campaign performance reports to optimize strategic initiatives.
  • Implemented call monitoring and quality assurance processes to improve service quality.

Helpdesk/CAFM Team Leader Facilities

Atlantis The Palm
Dubai, UAE
01.2014 - 10.2021
  • Maintained all MEP and Civil jobs, ensuring accurate data in CAFM (HotSos) system database.
  • Scheduled and planned PPM asset maintenance to optimize operational efficiency.
  • Mapped PMs and PPMs to teams according to FM operational requirements.
  • Generated monthly CAFM reports to provide insights into operations.
  • Monitored guest complaints and pursued outstanding engineering tasks for resolution.
  • Prepared reports and conducted data analysis to recommend improvements for operations.
  • Planned and implemented new logging procedures to enhance tracking and accountability.
  • Coordinated with departments and subcontractors, including Imdaad, BCL, and Ansul Fire, for effective collaboration.

Supply Chain Coordinator

Industrial Development and Engineering Associates
Karachi, Pakistan
05.2007 - 11.2013
  • Coordination with various principals like Cooper Crouse Hinds, Patterson Pumps, Pentair Thermal Controls, Tranter Plate Heat Exchangers, KSB Valves and Truwater Malaysia.
  • Effectively managed different functions of the supply chain process such as modification and finalization of bill of quantities, global supplier sourcing and selection, purchasing, logistics, product design finalization, contract finalization, etc.
  • Executed and developed strategies to reduce costs, lead-times, assisted in improving supplier services and ensured complete customer satisfaction.
  • Built long term strategic alliances with many international OEMs and multinational clients.
  • Prepared, reviewed and ensured data integrity for documentation such as purchase orders, purchase requisitions, commercial and technical proposals, public tender documentation, invoices, shipping and customs documentation, certificates of origin, mill test certificates, bank drafts, letter of credits, etc.
  • Extensively coordinated with OEM production facilities to ensure timely flow of best-price and best-quality materials to end customer.
  • Coordinated with end users and manufacturers for ensuring accuracy of equipment to be supplied.
  • Sourced internet and business directories for finding new suppliers to expand company’s range of products and offer end users with most competitive equipment due to technical reliability, aftermarket sales support, competitive pricing, and reduced manufacturing and shipment periods.
  • Coordinated with dispatch/expedition team of manufacturers to ensure packing procedures are in accordance with purchase contract.
  • Contacted end clients to promote company as pre-qualified vendor and fulfilled necessary requirements for achieving approved vendor status.
  • Maintained healthy and cordial relationship with clients to generate business and provide updates of upcoming projects.
  • Conducted and supervised marketing campaigns for principal manufacturers to create brand recognition, generate business, and achieve annual sales targets.
  • Arranged meetings of sales team and end clients to obtain feedback on company services and discussed finalization of contract and future business opportunities.
  • Negotiated reselling and distribution opportunities with new suppliers regarding exclusive rights of marketing and distribution and sales commissions.

Education

Bachelor of Commerce - Commerce

Board of Intermediate Education Karachi
Karachi-Pakistan
01.2011

Matriculate - Science

St. Patrick’s Technical School
Karachi
01.2007

Diploma - Electrical

St. Patrick’s Technical School
Karachi
01.2007

Skills

  • Knowledge of building trades
  • Facilities maintenance expertise
  • Troubleshooting equipment issues
  • HVAC systems management
  • Scheduling maintenance tasks
  • Managing customer relationships
  • Enhancing operational efficiency
  • Leading teams effectively
  • Solving problems efficiently
  • Communicating effectively with stakeholders
  • Coordinating supplies and resources
  • Supervising team activities
  • Implementing preventive maintenance strategies
  • Assessing risks accurately
  • Understanding fire alarm systems regulations
  • Managing pest control operations
  • Ensuring safety standards are met
  • Comprehending facility regulations and safety protocols
  • Knowledge of life safety systems practices
  • Making effective decisions under pressure
  • Building strong customer and associate relationships
  • Demonstrating organizational capabilities
  • Managing time effectively
  • Upholding high presentation standards
  • Working independently with initiative

Languages

  • English
  • Hindi
  • Urdu
  • Punjabi

References

Will be furnished upon request.

Other Credentials

  • Able to Use MS Office and Adobe PDF (Professional) for preparing documentations and maintaining data entries and preparing and editing price enquiries, technical and commercial quotations, purchase orders, invoices, etc.
  • Completely familiar with e-mail client software such as Outlook Express and Microsoft Outlook for purpose of receiving and sending e-mails and send multiple e-mails simultaneously.
  • Using the internet for sourcing various types of information such as product suppliers, and other relevant information.
  • Demonstrated ability to work under stress and to recommend feasible solutions.
  • Ability to negotiate with vendors regarding contracts and proposals.
  • Ability to coordinate multiple projects simultaneously.
  • Ability to maintain accurate records.
  • Ability to work independently.

Timeline

Motel Operations /Maintenance Supervisor

Motel 6
10.2024 - Current

Chief Operating Officer

Dcybernetic
11.2021 - 06.2024

Helpdesk/CAFM Team Leader Facilities

Atlantis The Palm
01.2014 - 10.2021

Supply Chain Coordinator

Industrial Development and Engineering Associates
05.2007 - 11.2013

Bachelor of Commerce - Commerce

Board of Intermediate Education Karachi

Matriculate - Science

St. Patrick’s Technical School

Diploma - Electrical

St. Patrick’s Technical School

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