Mithil Mehta

Client : Microsoft Corp

• Lead team of support engineers and act at primary point of contact for all technical queries pertaining to Identity and access management.
• Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
• Monitored alignment of individual development teams with policies, suggesting changes and remediation efforts where needed.
• Monitored teams performance using powerBI and successfully reduced support case backlogs by 30%
• Provide technical support for Microsoft professional and S500 customers using Azure IAM solutions.
• Helped in solving complex problems involving hybrid cloud environment and Azure IAM product knowledge.
• Troubleshoot and analyze complex issues and act as point of escalation for complicated support cases.
• Provided support in setting up hybrid environments using AD Connect tool and advised on migrating from on-premise to cloud.
• Hands on experience on various Azure IAM products like AAD Authentication, ADFS, Web Application proxy, MFA, Passwordless login, NPS extension, Conditional access policies, Windows Hello for Business, PHS, PTA, B2B, SSO, SSPR, Azure identity for Azure VM's, MPN publisher verification, AD Connect, App registration consent flow.
• Using powershell to manage Azure users and groups, enterprise applications.
• Good understanding of external identities and hands on experience with federation external identities with Azure AD.
• Expert in SAML , OIDC and OAUTH flow and Application registration consent flow.
• Expert in Device registration flow in cloud only as well as hybrid model.
• Hands on experience with Azure AD Application proxy service and migrating on premise applications to Azure.
• Experience with managing Azure AD using Graph explorer.
• Experience with managing sync service between AD DS and Azure Active directory.
• Trained new joiners and conducted brownbag sessions for knowledge sharing among team.
• Created technical documentation and built customer scenarios in lab environment.

• Upgrade wi-fi network and install VOIP phones at University of Arkansas
• Assisted senior engineer in testing and documenting switches configuration scripts
• Configure Aruba 2930 and 3810 switches for IDF/MDF data closets
• Hands on experience with SPF transceivers, single mode/multimode fiber cabling
• Stacking switches using stacking cables
• Perform cutovers to replace Juniper switches with Aruba switches
• Make sure all OSPF routes are up and running
• Verify VLAN’s are configured properly and interfaces are transferred to their corresponding VLAN’s
• Configured 5000+ Aruba-303 and 1500+ Aruba-345 access points and install them for university
• Configure firewall services viz. Web Filtering, Application Filtering, and VPN on Palo Alto
• Provision, troubleshoot and do performance monitoring of access points using mobility master

• Worked on CDU30 Samsung project for various US markets to analyze sprint’s LTE network
• Responsible to analyze drive data using XCAP and provide recommendations on LTE parameters optimization
• Used XCAP to process data captured by drive tester
• Performed handover test, Stationary DL/DU Throughput test using XCAP