Mithma Dissanayake
Lewisville,TX
Summary
Dynamic Mental Health Therapist and Sales Associate with a proven track record at Medical City Frisco and Spare Pair Vision Center. Excelled in utilizing critical thinking and active listening to enhance client and customer experiences, achieving significant improvements in mental health outcomes and customer satisfaction. Skilled in computer proficiency and building rapport, I consistently exceeded goals through innovative solutions and teamwork.
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.
Overview
7
7
years of professional experience
Work History
Mental Health Therapist
Medical City Frisco
Frisco, TX
08.2024 - Current
- Advocated for clients'' needs within the broader healthcare system when necessary to ensure access to appropriate resources or accommodations during the treatment process.
- Reduced client symptoms of anxiety and depression with cognitive behavioral therapy techniques, mindfulness exercises, and psychodynamic approaches.
- Expanded professional knowledge through ongoing continuing education opportunities and participation in relevant workshops and conferences.
- Facilitated family therapy sessions to support communication, boundary setting, and healthy relationships among family members affected by mental health issues.
- Performed client assessments and developed treatment plans.
- Tailored therapeutic approaches to meet the unique needs of diverse client populations, including individuals with substance use disorders and trauma histories.
- Collaborated with interdisciplinary teams to provide holistic care for clients, addressing physical, emotional, and social needs.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Established peer support program to provide ongoing encouragement and connection for patients outside of clinical settings.
Sales Associate
Spare Pair Vision Center
Staten Island New York
04.2018 - 01.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelors Of Science - Psychology
University of North Texas
Denton, TX12.2023
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Computer Proficiency
- Microsoft Outlook
- De-Escalation Techniques
- Building rapport
- Dispute Resolution
- Recordkeeping strengths
- Office equipment proficiency
- Staff education and training
- Friendly, Positive Attitude
- Teamwork and Collaboration
Timeline
Mental Health Therapist
Medical City Frisco
08.2024 - Current
Sales Associate
Spare Pair Vision Center
04.2018 - 01.2021
Bachelors Of Science - Psychology
University of North Texas