Mithsucka Duval

• Administered first aid and medication while ensuring compliance with health regulations.
• Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
• Developed individualized healthcare plans for students with chronic conditions.
• Conducted health screenings and assessments to identify student needs.
• Collaborated with educators and parents to support student wellness initiatives.
• Provided training to school staff on emergency response protocols and health education.
• Implemented infection control measures to maintain a safe school environment.

• Collaborated with RNs and interdisciplinary teams to provide patient-centered care for adult and geriatric patients with complex neuro and med-surg conditions (stroke, seizures, TBI, post-op neuro, diabetes, hypertension), performing assessments, neuro checks, and documenting vitals, intake/output, and patient status in the EHR.

• Delivered direct care including hygiene, ambulation, repositioning, feeding, fall prevention, and high-acuity monitoring; assisted with wound, trach, drain, catheter, IV, and telemetry care under RN supervision.

• Educated patients on diagnoses, discharge instructions, and medication adherence while maintaining compliance with infection control, HIPAA, and hospital safety standards in a fast-paced environment.

• Prepared and dispensed medications under pharmacist supervision, verified patient information, processed insurance claims, and managed prior authorizations while maintaining HIPAA-compliant customer service.

• Maintained inventory, restocked medications, monitored expiration dates, and collaborated with pharmacists and providers to resolve prescription discrepancies and ensure timely delivery.

• Educated patients on medication use and storage, reinforcing adherence and answering questions, demonstrating attention to detail, multitasking, and strong communication skills.

• Handled high-volume inbound and outbound calls, assisting customers with inquiries, billing issues, and service concerns.
• Resolved complaints efficiently while maintaining professionalism and empathy.
• Documented interactions accurately and followed up to ensure customer satisfaction.
• Strengthened communication, problem-solving, and multitasking skills in a fast-paced environment.