Mithu Paul
Coochbehar,India
Summary
Competent, diligent & extremely efficient hospitality professional with experience in managing the gamut of operations and functions related to the Hospitality/ Hotel Industry for over 02 years. My core competencies include F&B Management, Hospitality, Guest Relation Management, Cost Control, Quality Management, Administrative Functions, Bartending, Team Management, Training, Liaison & Coordination, Interpersonal Skills, Analytical Skills, Leadership Skills, Presentation, and Communication Skills. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
DEVIL'S THUMB RANCH RESORT & SPA
Tabernash, CO
10.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared specialty coffee drinks, smoothies, juices, and other beverages according to company recipes.
- Greeted guests upon arrival and provided them with menus.
- Assisted in setting up banquet tables with linens, china, glassware and silverware.
Food & Beverage Associate
The Westin Hyderabad Mindspace
07.2022 - 09.2023
- Controlled daily expenses within the assigned budget
- Managed staff training and appraisal programs
- Ensured that all employees were working in compliance with legal, safety, hygiene, and environmental standards
- Maintained restaurant equipment and other physical items in good condition
- Maintained restaurant in compliance with service and sanitation standards
- Addressed operational and maintenance needs of the restaurant
- Developed promotional activities to improve sales
- Obtained customer feedback to improve the quality of dining and service levels
- Follow up on daily duties as directed by the Restaurant Manager
- Able to understand the customer and serve the need of the customer
- Handling packing orders of The Westin Hyderabad Mindspace
Food and Beverage Associate
Sarovar Portico Somnath
, Gujurat
06.2021 - 07.2022
- Provided excellent customer service to guests in a timely and professional manner.
- Assisted with food preparation, including washing, cutting, and storing ingredients.
- Adhered to all safety and sanitation guidelines while preparing food items.
Front Desk Assistant
Hotel Astor Durgapur
Durgapur
07.2020 - 12.2020
Education
1-year Diploma - Hospitality
Frank Finn Institute of Air Hostess Training Centre
Skills
- Hospitality integrity
- Customer relation development
- Customer focus
- Problem-solving
- Leadership
- Business development
- Customer service
- Food Delivery
- Food Running
- Food inspection
- Beverage Preparation
- Table Setting
- Order Management
- Regulatory Compliance
- Supply Restocking
- Guest Engagement
- Safe Food Handling
- Menu knowledge
- Check payment processing
- Wine Pairings
- Cash Handling
- Menu Memorization
- Liquor, wine, and food service
Accomplishments
- Trip Advisor Star of the Month
- Recognized highest individual recognition in Trip Advisor for (
- Property page) The Westin Hyderabad Mindspace
- Got an award for the highest amount of beverage sales in the Food and Beverage Service department
- During my tenure, Daily Treats Restaurant becomes 1st spot coffee shop in the City on Trip Advisor
- During my tenure, Daily Treats got the Times of food award for the Best coffee shop in the city
- Daily Treats also got a Certificate of Excellence for Top Performing hotel in Marriott Bonvoy on Wheels for Year 2022-Q
Roles And Responsibilities
- Controlled daily expenses within the assigned budget
- Managed staff training and appraisal programs
- Ensured that all employees were working in compliance with legal, safety, hygiene, and environmental standards
- Maintained restaurant equipment and other physical items in good condition
- Maintained restaurant in compliance with service and sanitation standards
- Addressed operational and maintenance needs of the restaurant
- Developed promotional activities to improve sales
- Obtained customer feedback to improve the quality of dining and service levels
- Followed up on daily duties as directed by the Restaurant Manager
- Able to understand the customer and serve the need of the customer
- Handled packing orders of The Westin Hyderabad Mindspace
Area Of Expertise
- Hospitality integrity
- Customer relation development
- Customer focus
- Problem-solving leadership
- Business development
- Customer service
Personal Information
- Date of Birth: 02/10/98
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Hindi
- Bengali
Hobbies and Interests
- Reading Books
- Cooking
- Listening music
References
Ricky Biawas,Executive chef The farm at Brush Creek, Phon no : +1 7205035332
References
References available upon request.
Timeline
Server
DEVIL'S THUMB RANCH RESORT & SPA
10.2023 - Current
Food & Beverage Associate
The Westin Hyderabad Mindspace
07.2022 - 09.2023
Food and Beverage Associate
Sarovar Portico Somnath
06.2021 - 07.2022
Front Desk Assistant
Hotel Astor Durgapur
07.2020 - 12.2020
1-year Diploma - Hospitality
Frank Finn Institute of Air Hostess Training Centre
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