Summary
Overview
Work History
Education
Skills
Timeline
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MITHUN GOVINDARAJULU

Gilbert,AZ

Summary

Meticulous Presales Engineer eager to form strong business relationships with clients by providing detailed and accurate proposals. Trusted to produce Demos designed to precisely meet client requirements. Maintains flawless portfolio of satisfied customers by consistently addressing all client concerns and carefully meeting all client needs.

Experience in different roles across current organization gives an unique edge when it comes to Solution selling. Having worked in Managed services and Professional services implementing software solutions in On-premise datacenters and in different cloud providers and having this technical background combined with Sales experience provides full picture in selling a software solution right from design to implementation.

Overview

10
10
years of professional experience

Work History

Senior Presales Engineer

Axway Inc
06.2022 - Current
  • Conduct and Lead Discovery sessions with prospective clients to understand and document their key challenges and pain points
  • Based on individual prospect needs design, plan and deliver custom demonstrations that relate and resonate with the prospects use cases and requirements
  • Design, plan and execute complex POCs/Pilots involving Axway Saas environment, On-prem data centers and Customer managed cloud
  • Respond to customer RFP/RFIs with detailed information on the Axway Saas offerings and products
  • Work closely with Account Executives and other Heads of Sales to strategize and execute the selling process
  • ·Work with Sales executives on creating ROI templates to provide a compelling case for prospective customers to adopt our SaaS solution.
  • Actively participated in trade shows and conferences, representing the company professionally while engaging with prospective clients.
  • Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
  • Assist in maintaining strong client relationships, providing exceptional post-sales support and technical assistance.
  • Achieve a high rate of repeat business by proactively identifying areas where clients could benefit from further support or additional services.
  • Create detailed Solution architecture diagrams, document POC use cases and create POC execution document to track progress and ensure successful completion of the POC
  • Provide Technical enablement to team members and Account executives, create demo videos and other artifacts to educate existing and prospective customers on new product and service offerings
  • Work closely with services organization to ensure customer success from Sales to solution implementation.

Senior Services consultant

Axway Inc
11.2019 - 06.2022
  • Work with clients on project basis to architect complex Axway solutions and fit them to the client requirements
  • Work with clients on different Operating systems, Database solutions, monitoring solutions, storage solutions and networking needs and implement the Axway solutions integrating the product with the mentioned components
  • Participate as a technical expert of several technologies and software packages in a complex project of software implementation and systems integration
  • Implement MFT systems, multi-tier architectures and database management based on customer requirements
  • Perform detailed and extensive analysis of the clients existing environments and provide detailed assessment reports including the overall health assessment, existing issues and recommendations, detailed analysis on the volume of data being transferred and provide best practices and solutions to maintain a healthy environment
  • Set up Database solutions including MSSQl, Oracle RAC and MySQL DB and configure the Database solutions to work in an optimized manner with the Axway Products
  • Setup and configure storage solutions including NFS, SAN, GFS, OCFS2 etc
  • And also determine which storage solution works best for the client needs based on the volume of data transferred and fine tune the storage solution for ideal performance
  • Implement Axway solutions on cloud environments including AWS, Azure and other private cloud solutions
  • Integrate Axway products to work with LDAP and Active directory for user authentication
  • Implement SSL to enhance security for user connections
  • Gather information from clients and determine which Axway monitoring solution products including Axway Sentinel, Embedded Data Analytics best fits their monitoring needs and implement the monitoring solution for the client
  • Work with prospective clients and develop Statement of work for custom solutions to be implemented
  • Provide best practice guidance to the existing clients and enable them to run their Axway solution in an independent and optimum manner
  • Provide training to clients as part of the implementation projects and train them on the Axway products out of the box features and functionalities and also train them on best administration practices
  • Work with REST API calls and integrate them into scripts to perform activities in an automated manner without manual intervention.

Services consultant

Axway Inc
08.2018 - 11.2019
  • Work with banking clients implementing Axway Solutions suite and customizing their solution to perform in an optimum manner
  • Perform detailed analysis of the client requirements and recommend solutions to fit the client needs
  • Collect and document information of new feature enhancements, understand product limitations and coordinate with development group for estimation
  • Ensuring business to business integration and governing flow of data in order to reduce risk, increase security and improve customer satisfaction
  • Perform implementation projects including setting up SecureTransport and other Axway solutions on a variety of Operating systems including RedHat Linux, SUSe Linux, CentOS, AIX and different versions of the Windows platforms
  • Work with clients to determine the work-flows required for file transfer and leverage Axway products Out of Box functionalities such as PGP Encryption and decryption, line ending transformation, line truncating transformation, compress and decompress transformation etc
  • To fulfill the client file transformation needs
  • Work with clients to gather requirements on custom activities required for file transfer and develop scripts and code to deliver customized solutions
  • Work with java eclipse to monitor the client environment to predict the usage and analyze statistics to prevent future issues and provide optimization
  • Troubleshoot customer connection issues using a variety of tools including wireshark, tcpdump etc to analyze the network captures and determine where the connection issues happen and fix them.

Technical Consultant

Axway Inc
04.2014 - 08.2018
  • Worked on SecureTransport Server and SecureTransport Edge using multiple environments
  • Responsible for integration and development of SecureTransport solution, an Axway MFT solution to satisfy the client business requirements to integrate backend applications and optimize the performance of solution to securely transfer files
  • Coordinate with support team to create change requests for upgrades, bug-fixing and enhancement requirements
  • Collaborating with software architect for providing software solutions as per client requirements
  • Worked on System performance tuning, capacity planning and operational efficiency improvement
  • Coordinate with different teams to perform root cause analysis and product upgrades in multiple environments
  • Involve in preparation of test case documents and test results evaluation
  • Worked on creating database tables, performed manipulation, normalization, schema validation and SQL Optimization
  • Worked on enhancing the base package using custom java programs and shell scripts.

Education

Master of Science in Engineering -

Arizona State University
07.2013

Bachelor of Engineering -

PSG College of Technology, India
05.2011

Skills

  • Operating Systems - Windows/Redhat/SUSE/Amazon Linux/CentOS/AIX
  • DNS/FQDN
  • TCP/IP
  • HTML/XML
  • Protocols - SFTP, FTPs, HTTPs, AS2/3/4
  • SOAP/REST API
  • LDAP/AD/SSO
  • MS Office
  • VMware
  • Databases - Oracle DB, IBM DB2, My SQL, MSSQL, MongoDB, PostreSQL, ElasticSearch
  • Proposal Development
  • System Design
  • Contract Preparation
  • Consultative Sales Techniques
  • Customer Engagement
  • Product Demonstration
  • Requirements Analysis
  • Solution selling
  • System Architecture
  • Sales process engineering
  • Field consulting
  • Reference selling
  • Product Development
  • Technical consulting
  • Technical Diagram Design
  • Technical Requirements
  • Compliance reviews
  • Documentation
  • Proof of concept
  • Sales Support
  • Presales Strategy Design
  • Requirements management
  • Program management expertise
  • Pre-sales support
  • Technical Presentations
  • Product Proposal Drafting
  • Competitive Analysis
  • Needs analysis
  • Project Scoping
  • Software integration
  • Critical Thinking
  • Problem-Solving
  • Business Relationship Management
  • Microsoft Visio
  • Project Planning
  • Excellent Communication
  • MS Office

Timeline

Senior Presales Engineer

Axway Inc
06.2022 - Current

Senior Services consultant

Axway Inc
11.2019 - 06.2022

Services consultant

Axway Inc
08.2018 - 11.2019

Technical Consultant

Axway Inc
04.2014 - 08.2018

Master of Science in Engineering -

Arizona State University

Bachelor of Engineering -

PSG College of Technology, India

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MITHUN GOVINDARAJULU