Mitra Azizi
San Clemente,CA
Summary
Results-driven Store Manager with 7+ years of experience in retail operations, customer service, financial management, and team leadership. Proven ability to increase profitability, optimize workflows, and build strong customer relationships. Expertise in inventory management, hiring & training, budgeting, and conflict resolution. A dedicated professional known for being detail-oriented, dependable, and proactive in fast-paced retail environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
United Pacific (Retail Fuel & Convenience Store Ch
San Clemente, CA
08.2021 - Current
- Oversee all aspects of store operations, ensuring smooth daily functions and exceptional customer service.
- Manage financial transactions, cash flow, budgeting, and profit maximization.
- Lead a team of employees by hiring, training, and implementing strategies for high performance.
- Maintain accurate inventory levels, process orders, and handle invoices to prevent shortages or overstocking.
- Ensure compliance with company policies, safety regulations, and customer service standards.
- Implement strategies to increase sales, control expenses, and enhance overall store efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Electrical Assembly Technician
Applied Medical
Rancho Santa Margarita, CA
05.2019 - 08.2021
- Performed wire harness assembly, soldering, and quality control inspections.
- Operated specialized manufacturing equipment and ensured compliance with safety regulations.
- Conducted final inspections and testing to meet production standards.
Assistant Manager
Johnny's Deli
Happy Valley, OR
08.2017 - 06.2019
- Managed daily store operations, budgeting, and bookkeeping.
- Supervised staff, handled customer concerns, and ensured excellent service.
- Monitored inventory levels, placed orders, and managed vendor relationships.
- Ensured cleanliness, safety, and compliance with health regulations.
Cashier & Self-Checkout Assistant
Fred Meyer
05.2017 - 04.2019
- Processed transactions efficiently, including cash, credit, and electronic payments.
- Assisted customers with self-checkout, ensuring a smooth and positive shopping experience.
- Managed end-of-day cash balancing and financial reporting.
Education
Bachelor’s Degree - undefined
Foreign School
Skills
- Store Operations & Retail Management
- Customer Service & Relationship Building
- Budgeting & Profit Optimization
- Inventory Control & Order Management
- Cash Handling & Financial Auditing
- Hiring, Training & Team Leadership
- Payroll, Scheduling & Staff Supervision
- Conflict Resolution & Problem-Solving
- Vendor Relations & Invoice Processing
- Compliance & Safety Regulations
Certification
Certified Pharmacy Technician License (Oregon)
Languages
English – Fluent
Farsi – Fluent
Turkish – Fluent
Arabic – Basic
Timeline
Store Manager
United Pacific (Retail Fuel & Convenience Store Ch
08.2021 - Current
Electrical Assembly Technician
Applied Medical
05.2019 - 08.2021
Assistant Manager
Johnny's Deli
08.2017 - 06.2019
Cashier & Self-Checkout Assistant
Fred Meyer
05.2017 - 04.2019
Bachelor’s Degree - undefined
Foreign School