Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Intern

Mitra Azizi

San Clemente,CA

Summary

Results-driven Store Manager with 7+ years of experience in retail operations, customer service, financial management, and team leadership. Proven ability to increase profitability, optimize workflows, and build strong customer relationships. Expertise in inventory management, hiring & training, budgeting, and conflict resolution. A dedicated professional known for being detail-oriented, dependable, and proactive in fast-paced retail environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

United Pacific (Retail Fuel & Convenience Store Ch
08.2021 - Current
  • Oversee all aspects of store operations, ensuring smooth daily functions and exceptional customer service.
  • Manage financial transactions, cash flow, budgeting, and profit maximization.
  • Lead a team of employees by hiring, training, and implementing strategies for high performance.
  • Maintain accurate inventory levels, process orders, and handle invoices to prevent shortages or overstocking.
  • Ensure compliance with company policies, safety regulations, and customer service standards.
  • Implement strategies to increase sales, control expenses, and enhance overall store efficiency.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Electrical Assembly Technician

Applied Medical
05.2019 - 08.2021
  • Performed wire harness assembly, soldering, and quality control inspections.
  • Operated specialized manufacturing equipment and ensured compliance with safety regulations.
  • Conducted final inspections and testing to meet production standards.

Assistant Manager

Johnny's Deli
08.2017 - 06.2019
  • Managed daily store operations, budgeting, and bookkeeping.
  • Supervised staff, handled customer concerns, and ensured excellent service.
  • Monitored inventory levels, placed orders, and managed vendor relationships.
  • Ensured cleanliness, safety, and compliance with health regulations.

Cashier & Self-Checkout Assistant

Fred Meyer
05.2017 - 04.2019
  • Processed transactions efficiently, including cash, credit, and electronic payments.
  • Assisted customers with self-checkout, ensuring a smooth and positive shopping experience.
  • Managed end-of-day cash balancing and financial reporting.

Education

Bachelor’s Degree - undefined

Foreign School

Skills

  • Store Operations & Retail Management
  • Customer Service & Relationship Building
  • Budgeting & Profit Optimization
  • Inventory Control & Order Management
  • Cash Handling & Financial Auditing
  • Hiring, Training & Team Leadership
  • Payroll, Scheduling & Staff Supervision
  • Conflict Resolution & Problem-Solving
  • Vendor Relations & Invoice Processing
  • Compliance & Safety Regulations

Certification

Certified Pharmacy Technician License (Oregon)

Languages

English – Fluent
Farsi – Fluent
Turkish – Fluent
Arabic – Basic

Timeline

Store Manager

United Pacific (Retail Fuel & Convenience Store Ch
08.2021 - Current

Electrical Assembly Technician

Applied Medical
05.2019 - 08.2021

Assistant Manager

Johnny's Deli
08.2017 - 06.2019

Cashier & Self-Checkout Assistant

Fred Meyer
05.2017 - 04.2019

Bachelor’s Degree - undefined

Foreign School

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Mitra Azizi