Mitra Taghdisy
Encino,CA
Summary
Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.
Overview
38
38
years of professional experience
Work History
Travel Agent
AAA Auto Club of Southern California
Woodland Hills, California
10.2021 - Current
- Utilized promotional materials and discounts to sell trip packages to clients.
- Created travel itineraries and made adjustments to meet client specifications.
- Researched availability of airfare and hotel rooms using reservation systems.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
- Maintained relationships with travel partners and vendors.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Realtor
Pacific Home Brokers/Truline Realty and Zip Realty
Los Angeles, CA
06.2010 - 10.2021
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Acquired over 250 new clients by following up regularly regarding individual real estate desires and current listings.
- Managed numerous properties for investors
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
Customer Service Representative
Delta Airlines Inc.
Los Angeles, CA
11.1985 - 08.2005
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Made outbound calls to obtain account information.
Education
BBA - Business Administration
Oklahoma City University
Oklahoma City, OKMBA -
Portland State University
Portland, ORSkills
- Sales
- Negotiation
- Customer service
- Purchase contracts
- Open house preparations
- Marketing and advertising
- Travel Arrangements
- Itinerary Planning
- Client Relations
- Reservations Management
Additional Information
Referrances are provided upon request!
Timeline
Travel Agent
AAA Auto Club of Southern California
10.2021 - Current
Realtor
Pacific Home Brokers/Truline Realty and Zip Realty
06.2010 - 10.2021
Customer Service Representative
Delta Airlines Inc.
11.1985 - 08.2005
BBA - Business Administration
Oklahoma City University
MBA -
Portland State University
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