MITRA JOSEPH
Clermont,FL
Summary
COMPUTER/NETWORK SUPPORT SPECIALIST professional with proven track record. Creative problem solver, who is self managed and highly trainable, excels under pressure and gets the job done. Practical team player who possesses excellent interpersonal and communication skills. Accustomed to a fast pace, fulfilling priorities and meeting deadlines while consistently achieving company objectives. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
34
34
years of professional experience
Work History
LAN Administrator IV/ Technical Support Specialist
AUTOMATIC DATA PROCESSING, ADP
Maitland, FL
01.1998 - 04.2022
- Lead for Helpdesk administration, provide other admins support and adjust their work loads when manager not present
- Responsible for overall implementation, support and maintenance of hardware and software to optimum network performance
- Provide World Class Support to end users both remote and locally
- Create and maintain user accounts, manage server resources, backups and restores in Windows 2000/2003 environments
- Design, create and deploy laptop images remotely and locally
- Manage operational troubleshooting, scope problems severity and provide solution, address hardware and software issues requiring specific product knowledge
- Design, create and deploy Crystal Reports to end users, reporting from Lotus Notes
- Travel to remote locations to assist in upgrades and installations of new hardware and software
- Promoted from Technical Support Specialist to LAN Administrator in 1999
- Promoted from LAN Administrator to LAN Administrator II in 2000.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Maintained clean reception area to promote positive, professional environment for clients.
Field Engineer /Technical Support
01.1996 - 01.1998
- Responsible for installations of Windows 95 and 98 desktops
- Responsible for installations of Windows NT and Novell Networks
- Troubleshooting and repair of hardware and software related issues at client sites and in house
- Upgrading and building of computers
- Helpdesk technical phone support.
Data Processing Operations Manager/Technical Support
BELART PRODUCTS INC
Pequannock, New Jersey
01.1991 - 01.1996
- Responsible for management of MIS group to provide computer services for corporate business applications
- Responsible for daily systems operation on a Data General machine
- Installations of all new hardware and software
- Responsible for point to point connections provided to outside locations
- Responsible for all data input and distribution.
Assistant Data Processing Manager
BELART PRODUCTS INC
Pequannock, New Jersey
01.1988 - 01.1991
- Responsible for data entry on a MAI Basic Four system including all invoicing and inventory
- Maintenance
- Promoted to Data Processing Operations Manager.
Education
Certificate in Management Training -
Dale Carnegie Management
Diploma - Computer Programming & Data Analysis Processing
Association of Computer Professionals College
Microsoft Certified Professional (MCP) - undefined
12.2003
Microsoft Certified Professional Sept - undefined
PC AGE IT Career Institute
2003
Certified Management Training - undefined
05.1995
Diploma - Computer Programming & Data Analysis
05.1987
Skills
- TECHNICAL SKILLS:
- Network: Ethernet (10 Base2, 10 Base T), Internet Connectivity, LAN/WAN design and architecture; active directory; NTFS permissions, diagnosing, and troubleshooting; backup and data storage;
- Operating Systems: Windows 7, 8 and Windows 10, Windows XP Professional, Windows 98, Windows 311, Novell 411 and MS DOS
- Protocols: TCP/IP, IPX/SPX, DHCP, DNS, WINS, NETBIOS and NW LINK
- Hardware: Install, Configure and administer all IBM/DELL/HP compatible laptops and desktops, Personal and Office printers and all types of Blackberries and Air Cards
- Software: Install, Configure and administer Microsoft Office Suites 0365 Cisco Systems VPN Client, Lotus Notes V45 thru V6, Norton Ghost, Drive Image, Antivirus Software (McAfee), Symantec Pc Anywhere, Crystal Reports, WinZip, Groove and Citrix Clients
- Reporting: Crystal Reports V7 thru V85 Standard, Professional and Developer editions implementing design and execution of reports
- MS Office
- Project Management
- New Hire Onboarding
Timeline
LAN Administrator IV/ Technical Support Specialist
AUTOMATIC DATA PROCESSING, ADP
01.1998 - 04.2022
Field Engineer /Technical Support
01.1996 - 01.1998
Data Processing Operations Manager/Technical Support
BELART PRODUCTS INC
01.1991 - 01.1996
Assistant Data Processing Manager
BELART PRODUCTS INC
01.1988 - 01.1991
Certificate in Management Training -
Dale Carnegie Management
Diploma - Computer Programming & Data Analysis Processing
Association of Computer Professionals College
Microsoft Certified Professional (MCP) - undefined
Microsoft Certified Professional Sept - undefined
PC AGE IT Career Institute
Certified Management Training - undefined
Diploma - Computer Programming & Data Analysis
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