Summary
Overview
Work History
Education
Skills
Timeline
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Mitravia Hill

Mitravia Hill

Greenville,SC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Project Manager

Nomad Health
09.2022 - 10.2023
  • Mentor and guide staff to enhance performance and exceed customer expectations
  • Support senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands
  • Identify ways to improve processes/workflows and provide possible solutions to ensure continuous improvement
  • Assisted with decreasing team error rate by 50% for 2023 1H KR by creating and implementing Proficiency Partner Program while leading and assisting with multiple other projects.

Operations Analyst

Nomad Health
05.2021 - 09.2022
  • Simplify, optimize, and support 50+ traveling healthcare professionals daily with complex application processes
  • Analyze and evaluate effectiveness of processes using KPI's to ensure health professionals are getting to the bedside in an efficient manner
  • Participate in the development and implementation of standardized processes by collaborating cross-functionally with all Operations teams and Product & Engineering
  • Build resources and conduct new-hire training and monthly refresher trainings to current employees to ensure everyone is well-equipped to provide exemplary service to health professionals.

Connect Advisor

Healthgram
07.2020 - 05.2021
  • Educate 15+ members daily on benefits including finding cost efficient providers for major procedures
  • Take 40+ inbound calls to assist members with their personal health coverage needs while making proactive outbound calls to educate members about their coverage for upcoming procedures
  • Built and maintained relationships with providers, members, and other care agents to provide ongoing support

Customer Service Representative

Healthgram
01.2020 - 07.2020
  • Assist 60+ members in understanding their health benefits coverage, claims, and other services offered through Healthgram, such as employer wellness programs
  • Receive 80+ calls via high-volume inbound call queue to assist members and providers with benefits and claims
  • Provide efficient yet personalized service to members
  • Work diligently to provide and/or coordinate resolutions for member issues.

Intern

Agape Hospice
05.2019 - 12.2019
  • Sorted and organized files, spreadsheets, and reports
  • Collected, arranged, and input information into database system
  • Supported with creating project marketing materials to promote services
  • Participated in workshops and presentations related to projects to gain knowledge

Education

Master of Business Administration -

Southern New Hampshire University
Manchester, NH
07.2022

Bachelor of Science in Business Administration; Healthcare Management -

Winthrop University
Rock Hill, SC
12.2019

Skills

  • Detail-Oriented
  • Customer Service
  • Project Management
  • Relationship Building
  • Team Support
  • Continuous Improvement
  • Interpersonal and Written Communication
  • Verbal and Written Communication
  • Knowledgeable of Medical Terminology/ICD-10
  • Proficient in Microsoft Office, Zendesk, Google Suite, Adobe, and Teams

Timeline

Project Manager

Nomad Health
09.2022 - 10.2023

Operations Analyst

Nomad Health
05.2021 - 09.2022

Connect Advisor

Healthgram
07.2020 - 05.2021

Customer Service Representative

Healthgram
01.2020 - 07.2020

Intern

Agape Hospice
05.2019 - 12.2019

Master of Business Administration -

Southern New Hampshire University

Bachelor of Science in Business Administration; Healthcare Management -

Winthrop University

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Mitravia Hill