Mitrisha Garcia
Las Vegas,NV
Summary
Dynamic and highly motivated professional with extensive experience in the food and beverage industry, excelling in customer service, organization, prioritization, and policy adherence. Proven ability to communicate effectively through verbal and written channels, ensuring clarity and understanding in all interactions. Strong proficiency with POS systems enhances operational efficiency and customer satisfaction. Committed to delivering exceptional service while maintaining high standards of quality and compliance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operation Food & Beverage Manager
Chayo Mexican Restaurant & Tequila Bar
02.2023 - Current
- Overseeing and manage the daily operations of the restaurant.
- Organize and supervise an efficient daily opening closing shifts
- Ensuring an exceptional guest and employee experience.
- Partner with GM to interview, hire, onboard, train supervise and develop Teams as needed.
- Assist in managing costs, driving sales and growing the business in support of financial goals
- Provide guidance and leadership to hourly and management teams
- Analyzed sales data to identify trends, driving strategic decisions for promotions and pricing.
- Organized successful special events that contributed to increased sales figures.
- Trained and mentored staff on food safety standards and customer service excellence.
Senior Food & Beverage Manager
OYO Hotel and Casino (Former Hooters Casino)
07.2013 - 01.2023
- 25M annual Top Line Revenue (27%EBITDA)
- Hooters Hotel Casino (Home of the Busiest Hooters in the World) - Las Vegas
- Assist in developing Front-of-House managers and supervisors through onboarding, coaching, and training activities.
- Assist the F&B Director in coordinating with (a) brand partners for internal activations and departments, such as Marketing, on promotions.
- Assist in the execution and implementation of Hotel Effectiveness, ensuring timely data entry and daily tracking.
- Partner with IT to implement approved pricing and menu changes into the POS systems. Assist the F&B Director with the implementation of brand-specific initiatives to include training Front-of-House staff, Managing Food and Beverage outlets Hooters Restaurant.5 full-service bars, Steak and Shake/Pizza Hut/ Hooters Pool Operations.
Education
Hotel and Restaurant Management - Hospitality
St. Paul University
PhilippinesSkills
- IT -Programming
- Serve Safe Certification - Health Department Requirements
- Configure menu screens and updates
- Creating SOP’s
- Forecasting
- Food and beverage operations
- Training and onboarding
- Safe food handling
Certification
- Certified Servsafe, ANAB
Timeline
Operation Food & Beverage Manager
Chayo Mexican Restaurant & Tequila Bar
02.2023 - Current
Senior Food & Beverage Manager
OYO Hotel and Casino (Former Hooters Casino)
07.2013 - 01.2023
Hotel and Restaurant Management - Hospitality
St. Paul University