Mitsy Hinton
Jacksonville,FL
Summary
Reliable Front Office Manager known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Front Office Manager
Crucial Care
, Fl
09.2011 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Standardized office structures and processes to promote collaboration and increased performance.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Assisted Facility Director with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Mentored office employees on proper administrative procedures and how to use programs such as HINT, Wellsoft, SOLV, Xpress, and more, keeping operations consistent and efficient for maximum performance. Lead user of HINT software for Crucial Care Direct to Consumer Plan. Worked directly with former director on CAM protocols and education for GEMD clinics.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Collector and Medical Coder
Brooks Rehabilitation
Jacksonville, FL
04.2014 - 03.2022
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Verified signatures and checked medical charts for accuracy and completion.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
Pharmacy Technician
CVS Pharmacy
08.2013 - 04.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
Accounting Manager
Family Medicine and Rehab
Jacksonville, FL
07.2007 - 09.2011
- Worked with pain management transcription of records, submission of healthcare claims, and data entry
- Knowledge of Clinical works software., Account
- Management, Organization and Time Management, Medical Billing, Bilingual, Medical report writing for attorneys.
Referral Coordinator/Front Desk
St Vincents Primary Care
Jacksonville, FL
04.2005 - 07.2007
- Experience in researching, obtaining, and completing referrals for patients to specialists
- Answering busy telephone lines
- Maintaining medical records and request for records
- Customer service and patient care experience
- AR management
- Medical Information Search, Record/Filing Management, Knowledge of retrieving past A/R payments.
Education
Associate - Medical Billing and Coding
Everest University
04.2008
Skills
- Report Preparation and Analysis
- Policy and Procedure Modification
- Team Management
- Multi-Tasking Skill
Certification
Certified Professional Coder
Languages
Spanish
Native or Bilingual
Timeline
Collector and Medical Coder
Brooks Rehabilitation
04.2014 - 03.2022
Pharmacy Technician
CVS Pharmacy
08.2013 - 04.2014
Front Office Manager
Crucial Care
09.2011 - Current
Accounting Manager
Family Medicine and Rehab
07.2007 - 09.2011
Referral Coordinator/Front Desk
St Vincents Primary Care
04.2005 - 07.2007
Associate - Medical Billing and Coding
Everest University
Certified Professional Coder
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