Mitsy-Ann Shippy
Bartender/Server/All around experience
Atlanta,GA
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender
Bowlmor Lanes
Chamblee , GA
05.2021 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Crafted special drink and cocktail menu items for seasonal offerings
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Obtained cash bank and stocked service bar to prepare for operation
- Served high customer volumes during special events, nights and weekends
- Followed strict recipes and drink measurements to minimize product used
- Updated drink menu with creative cocktails, contemporary wines and craft beers
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Adhered to state laws regarding alcoholic beverage services and customer regulations
Bartender
LA VIE Events And Venue
Riverdale, GA
10.2020 - 07.2021
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Restaurant Server
BENIHANA
ATLANA , GEORGIA
07.2020 - 04.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Cultivated warm relationships with regular customers.
- Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
Restaurant Server
Bar One Miami Beach
Miami Beach
01.2020 - 04.2020
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials and took drink orders.
VIP Bottle Service Waitress
Iguana's Night Club
Pembroke Pines, FL
08.2019 - 03.2020
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
- Processed orders and facilitated customer payments using POS system.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
VIP Bottle Service Waitress
Vegas Cabaret
Ft Lauderdale , FL
02.2018 - 09.2019
- Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
- Prepared and maintained prep station by refilling garnishes and cleaning and drying glasses, silverware and plates.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Processed orders and facilitated customer payments using POS system.
- Collected orders and relayed them to bartenders quickly and accurately.
- Trained incoming staff on restaurant practices and procedures.
Bartender
Myxxx Bartenders
Ft Lauderdale , Florida
03.2018 - 03.2020
- Managed cash and bar revenue during special promotions or sporting events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Work From Home Agent
Florida Home Improvement Associate
Fort Lauderdale, FL
05.2017 - 09.2019
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Initiated process improvement through collaboration with peers, inter-company departments and leadership to exceed goals.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Generated new and repeat sales by offering timely product, service and technical information.
- Maintained organized and secure customer files to facilitate customer support and follow-up.
- Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
Training Manager
Florida Home Improvement Association
Fort Lauderdale, FL
09.2012 - 09.2020
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Implemented new learning strategies depending upon employees' skill levels.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted training courses and prepared videos for long-term use.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Developed departmental systems and procedures to better align workflow processes.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids and other educational materials
- Conducted orientation sessions and organized on-the-job training for new hires
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success
- Trained new hires to perform cross-training exercises with experienced workers
Education
Associate Of Applied Business -
05.2016
High School Diploma -
05.2012
Skills
- Time management
- Verbal and written communication
- Relationship building and retention
- Marketing and advertising
- Excellent customer service skills
Certification
- Certified Hospitality & Tourism Management, Florida Atlantic University - June 2020
Timeline
Bartender - Bowlmor Lanes
05.2021 - Current
Bartender - LA VIE Events And Venue
10.2020 - 07.2021
Restaurant Server - BENIHANA
07.2020 - 04.2021
Restaurant Server - Bar One Miami Beach
01.2020 - 04.2020
VIP Bottle Service Waitress - Iguana's Night Club
08.2019 - 03.2020
Bartender - Myxxx Bartenders
03.2018 - 03.2020
VIP Bottle Service Waitress - Vegas Cabaret
02.2018 - 09.2019
Work From Home Agent - Florida Home Improvement Associate
05.2017 - 09.2019
Training Manager - Florida Home Improvement Association
09.2012 - 09.2020
Broward College - Associate Of Applied Business,
Miramar High School - High School Diploma,
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