Summary
Overview
Work History
Education
Skills
Website
Customer Service
References
Timeline
Generic

MITTEREND JACOB

Webster,UNITED STATES OF AMERICA

Summary

Motivated Manager bringing advanced abilities in operations management, compliance monitoring and personnel leadership. Coordinates teams and resources for efficient logistics and consistent service delivery. Well-versed in business forecasting and budget administration.

Overview

18
18
years of professional experience

Work History

Team Associate

Walmart
Friendswood, TX
09.2022 - Current
  • As team associates in electronics department following jobs been assigned:
  • Assist customers and cashiering.
  • Received freights to be places to the relevant location and zone.
  • Follow up and complete the operations at photo lab.

ASSISTANT MANAGER -VISA OPERATIONS

HAYLEYS TRAVELS (PVT) LTD
Colombo, Sri Lanka
09.2017 - 06.2022
  • Overlooked overall operations of visa department that includes team management, service operations, critical management studies and market analysis.

OFFICER OPERATIONS

VFS Lanka (Pvt) Ltd
Colombo 03, Sri Lanka
11.2010 - 09.2017
  • Document security and collection of applications for visa process.

Food Service Handler

Chick-fil-A
Friendswood, TX
07.2023 - Current
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Performed opening duties, including restocking items, setting tables.
  • Adhered to company policies related to customer service practices.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Performed variety of duties related to food service.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Wrapped food items properly for take-out orders or delivery services.
  • Set up workstations with necessary items for food preparation.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Maintained the kitchen area clean and sanitized at all times.
  • Cleaned and sanitized utensils, dishes or silverware.

PRODUCT SPECIALIST

EPSI COMPUTERS (PVT) LTD
Colombo 03, Sri Lanka
05.2006 - 06.2010
  • Trained sales force in terms of compliance with new product specification.

Education

MBA - GENERAL MBA - RESEARCH IS ABOUT SERVICE OPERATIONS MANAGEMENT -

University of Sunderland (UK)
11.2016

BTEC LEVEL 7 - EXTENDED DIPLOMA IN STRATEGIC MANAGEMENT & LEADERSHIP, CERTIFIED BY PEARSON (UK) -

International College of Business and Technology
10.2015

BTEC LEVEL 5 - HIGHER NATIONAL DIPLOMA IN BUSINESS, CERTIFIED BY PEARSON (UK) -

International College of Business and Technology
02.2011

AIRLINE CABIN CREW TRAINING - 30 HOURS COURSE - AIRLINE CABIN CREW -

Delmage Academy of Languages & Skills (Pvt) Ltd
05.2010

HIGH SCHOOL - G.C.E ADVANCED LEVEL - COMMERCE -

St. Peter's College
04.2005

Skills

  • Microsoft Office
  • Compliance monitoring
  • Strategic operations management
  • Employee relations
  • Cross-functional team management
  • Networking and collaboration
  • Staff management
  • Performance evaluations
  • Training and development
  • Waste Reduction
  • Portion Control
  • Order Taking
  • Food Preparation
  • Cleaning Procedures
  • Stock Rotation
  • Food Safety Knowledge
  • Sanitation Practices
  • Temperature Monitoring
  • Food Assembly
  • Customer Service

Website

https://www.linkedin.com/in/mitt erend-jacob/, https://www.facebook.com/mitter end.jacob/

Customer Service

JCustomer service

References

  • Mr. Jacob Mobley, Operations Tech Support, 281-745-3405, j.mobley@kureha.com
  • Mr. Joshua McManner, CEH CISSP SEC+MSc, 713-201-9294, jmcmanners@gmail.com
  • Mr.Kevin Montgomery, Assistant Director, 281-900-6617, kevanda1995@yahoo.com

Timeline

Food Service Handler

Chick-fil-A
07.2023 - Current

Team Associate

Walmart
09.2022 - Current

ASSISTANT MANAGER -VISA OPERATIONS

HAYLEYS TRAVELS (PVT) LTD
09.2017 - 06.2022

OFFICER OPERATIONS

VFS Lanka (Pvt) Ltd
11.2010 - 09.2017

PRODUCT SPECIALIST

EPSI COMPUTERS (PVT) LTD
05.2006 - 06.2010

MBA - GENERAL MBA - RESEARCH IS ABOUT SERVICE OPERATIONS MANAGEMENT -

University of Sunderland (UK)

BTEC LEVEL 7 - EXTENDED DIPLOMA IN STRATEGIC MANAGEMENT & LEADERSHIP, CERTIFIED BY PEARSON (UK) -

International College of Business and Technology

BTEC LEVEL 5 - HIGHER NATIONAL DIPLOMA IN BUSINESS, CERTIFIED BY PEARSON (UK) -

International College of Business and Technology

AIRLINE CABIN CREW TRAINING - 30 HOURS COURSE - AIRLINE CABIN CREW -

Delmage Academy of Languages & Skills (Pvt) Ltd

HIGH SCHOOL - G.C.E ADVANCED LEVEL - COMMERCE -

St. Peter's College

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