Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mitxi Griffin

Edina,MN

Summary

Organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Elements Massage
03.2021 - 08.2023
  • Tracked important information in spreadsheets and ran reports or generated graphs using data.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved customer problems and complaints.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Collected payments, processed transactions and updated relevant records.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed appointments, communicated with clients, and updated client records.

Front Desk Receptionist

European Wax Center
01.2018 - 06.2022
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved customer problems and complaints.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Scheduled office meetings and client appointments for staff teams.
  • Collected payments, processed transactions and updated relevant records.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed appointments, communicated with clients, and updated client records.

3rd Key Manager

Claire's
01.2017 - 11.2018
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained newly hired sales team in upselling techniques.
  • Worked effectively in fast-paced environments.

Sales Associate

Tally's
05.2016 - 12.2017
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Worked effectively in fast-paced environments.

Education

No Degree -

Edina Senior High School
Edina, MN
06.2016

Skills

  • Conflict Resolution
  • Needs Assessment
  • Sensitive information handling
  • Technical Support
  • Scheduling
  • Task Delegation
  • Scheduling appointments
  • Attention to Detail
  • Guest Relations
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Elements Massage
03.2021 - 08.2023

Front Desk Receptionist

European Wax Center
01.2018 - 06.2022

3rd Key Manager

Claire's
01.2017 - 11.2018

Sales Associate

Tally's
05.2016 - 12.2017

No Degree -

Edina Senior High School

Similar Profiles

CREATE PROFILE
Mitxi Griffin