MITXI HERNANDEZ MOYA

Throughout my employment at ASK I learned many skills through different campaigns.The first campaign I worked with was Roadside assistance dispatch for Nation Safe Drivers which led to using multiple skills like account managing , locating the GPS coordinates using google maps , contacting multiple service providers in the breakdown area to provide quickest and appropriate services as well as contacting insurance agents to verify coverages. The second campaign I trained on was as an administrative assistant for contracted state farm offices. This consisted of answering calls that would come directly into the office but to maintain low call volumes for agents; my task was to forward contact and policy information via email and advise clients that they would be contacted within 24 hours. The third campaign I worked on was with Xceedance; filing auto accident claims and providing appropriate contact information for adjusters and other third party administrators. For this process, it mainly consisted of data intake. In order to file an appropriate claim I would verify information such as names , date and times of loss, locations, vehicle information (year, makes, models, vin) claimant information and if necessary, any police reports.
Finally, my last campaign was with Coverwhale, a commercial insurance company. This campaign has taught me so many skills such as having knowledge of state and federal laws regarding transportation regulations, insurance underwriting guidelines, understanding financial funding through loans, becoming familiar with working multiple platforms at one time such as having an agent reference page, teams communications, working through the database platform , having to open multiple email threads for current or previous inquiries, having to access funding information through the assigned companies portal and notating the account all while taking calls at high call volume.

• Coached team members in techniques necessary to complete job tasks.
• Reduced errors in land measurements, implementing stringent quality control measures.
• Trained employees on quality control procedures and concepts.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
• Followed strict quality control measures for consistently reliable results throughout diverse assignments.
• Updated quality control records and reports.

• Provided excellent customer service at all times
• Managed a team of 3 Quality Control Technicians in executing quality control functions
• Developed innovative methods for quality assurance and inspection of products to ensure quality standards were met
• Utilized statistical process control and other methods to identify and resolve quality issues
• Oversaw the quality control process and inspected outgoing materials
• Ensured compliance with all safety regulations and industry standards

• Served customers in a high-end restaurant of over 60 seats, providing top-notch hospitality and service
• Adhered to all health and safety regulations, maintaining a clean and sanitized work area
• Mastered the art of multitasking, efficiently managing orders and delivering them promptly
• Maintained a high level of knowledge of menu items, ingredients, and preparation methods
• Executed efficient cash handling and POS transaction processing
• Built strong relationships with customers, providing professional and knowledgeable service
• Assisted in the stocking and organizing of bar and dining areas
• Provided excellent customer service, resolving any customer issues that may have arisen
• Served customers in busy restaurant and bar environment
• Effectively handled customer complaints and requests
• Assisted with inventory control, stocking, and organizing supplies
• Maintained a clean and orderly work area

• Inspector
• Tested and verified finished products for defects before shipment
• Independently identified quality issues in production and provided recommendations for improvement
• Performed daily audits and documented results for QC Manager review

• Proficient in handling customer orders, complaints, and requests in a timely and professional manner
• Track record of providing exceptional customer service and creating a friendly and welcoming atmosphere
• Developed strong customer relationships and ensured customer satisfaction through active listening and problem-solving skills
• Developed an extensive understanding of company products and services
• Responsible for meeting and exceeding monthly sales goals
• Generated new leads and prospects through creative marketing techniques
• Provided excellent customer service to ensure customer satisfaction
• Established and maintained exceptional customer service standards
• Monitored and implemented loss prevention measures
• Ensured compliance with all store policies, procedures and regulations