Mitzelle Garcia-Lovio
Birmingham,AL
Summary
Highly accomplished and detail-oriented professional successful at attaining business goals through in-depth financial analysis, strategic budget planning, development, and execution. Disciplined leader, possessing outstanding interpersonal, analytical and organizational skills. Honorably Discharged Military Veteran with over twenty years of experience, instructing, facilitating, collaborating and supervising employees with the skills necessary to direct, train and motivate staff to their full potential.
Overview
27
27
years of professional experience
7
7
Certifications
1
1
Language
Work History
Global Lodging Account Manager
ADTRAV Travel Management
Birmingham, AL
1 2016 - Current
- Oversee daily process in managing global corporate and government travel lodging programs.
- Communicate on various levels with executives, associates, clients, and vendors to maintain focus on supporting customer needs with hotel contract program processes, travel pattern analysis, and ongoing superior customer service delivery.
- Assist with all hotel program deliverables, operational issues, and client consulting.
- Manage over 300 hotel contract proposals and agreements in compliance with corporate and government hotel travel programs.
- Generated revenue increase over 68% in six months with strong negotiation skills to reduce cost, increase savings with value added customer preferred product line benefits.
- Maintain awareness of business travel trends, internal process, and practices to facilitate hotel program terms and conditions.
- Create analytical frameworks to identify areas for improvement and generate cost savings and avoidance.
- Propose strategies to promote use of value-added benefits and increase customer revenue, while reducing their spend and overall travel costs.
- Negotiated hotel rates, terms of sales and service agreements most favorable to client needs and within policy.
- Communicated weekly updates with customers to discuss and ascertain needs, tailored solutions to cost savings and forecasted revenue.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Built relationships with customers and community to promote long term business growth.
- Educated clients on new product incentives or services to increase customer engagement with multiple hotel chain brands.
- Improved overall team productivity by implementing best practices in organization and time management.
- Developed customized account plans for clients to help them achieve their business goals.
- Streamlined internal processes for better efficiency in account management tasks.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Contributed to team objectives in fast-paced environment.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Assisted in development of training materials for new hires, ensuring smooth onboarding process.
- Actively participated in networking events within industry, expanding professional connections and generating leads.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided professional services and support in dynamic work environment successfully within tight deadlines.
- Learned and adapted quickly to new technology and software applications.
- Worked well in team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Program Management Specialist
Oasis Systems, LLC
Montgomery, AL
05.2016 - 11.2016
- Data Analyst for Information Technology Commodity Council (ITCC) Cellular Services and Devices (CSD) program with US Air Force (USAF).
- Manage contractual relationship with telecommunication service providers to provide project support, input, and documentation to USAF Chief Information Officer (CIO) and other Department of Defense (DoD) agencies pertaining to CSD monthly usage and spending.
- Prepare and maintain monthly reports for all USAF CSD monthly usage and costs, to include annual optimization and cost avoidance proposals to ITCC MAJCOM representatives.
- Support entire life cycle of assigned contract/agreement/subcontract/sub-award including defining and meeting requirements, researching regulations, and closeout processes.
- Coordinate contract development, sourcing, negotiation, and transition as directed by Compliance and Legal team to ensure compliance with government/federal contractual and regulatory requirements.
- Prepare, organize, and maintain electronic database of service agreements, contracts, and subcontract files to ensure proper record keeping is in order and available for audit.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Presented monthly metrics to upper management to improve decision-making.
- Developed and maintained logistics workflows, procedures and reports.
- Skilled at working independently and collaboratively in team environment.
Logistics Specialist First Class Petty Officer
U.S. Coast Guard FORCECOM Performance Technology Center
Yorktown, VA
07.2012 - 03.2016
- Accountable for fiscal yearly budget to include travel orders, ensuring execution of all finance and logistics in accordance with all funding requirements, supply policy/procedures, and Federal Acquisition Regulations (FAR).
- Maintained unit budget and spend plan occurrences, in compliance with audit requirements, FAR policy/procedure for all program acquisition contracts and travel orders.
- Prepared budget formulation for training and operational unit to include budget estimates on expected spend plans and funding through continuing appropriations.
- Performed all budget execution and property management in timely manner through requisition management, equipment accountability, distribution, storage and disposal; resulting in daily balanced funds appropriated, supply and training needs are met.
- Maintain and screen reports for all incurred obligations and reconciled expenditures against unit ledger to meet budget projections.
- Successfully organized and managed several projects, source out suppliers for remodeling office space and oversee entire process to completion.
- Fulfilling needs and requirements to create an efficient workspace, while maintaining military facilities policy and regulations
- Physical inventory management of all unit property to include classified material as Property Administrator.
- Functioned as trusted advisor to unit command for developments and progress of procurement and funding allocations.
Logistics Specialist Second Class Petty Officer
U.S. Coast Guard Maritime Law Enforcement Academy (MLEA)
Charleston, SC
10.2008 - 07.2012
- Accountable for managing all unit funds for training personnel and equipment property to include the merge of the Chemical, Biological, Radiological, Nuclear and Explosive (CBRNE) program, in support of overseas mobile training team.
- Assisted program and training directors in developing, organizing, administering, evaluating and coordinating budget preparation and appropriation methods for a widespread mobile training team, securing program needs are met with quality products and training services.
- Provided sustainment to manage critical direct funding to training teams personnel through Military Interagency Purchase Request (MIPR).
- Organized disposition and retiring of all accountable property, to include weapons, training equipment, hazardous and radiological materiel through Defense Reutilization Marketing Office (DRMO).
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Planned and coordinated tactical movements of personnel and equipment with accuracy and control.
- Increased operational readiness by conducting thorough training exercises and performance evaluations for junior personnel.
- Member of analysis board to establish curriculum for Maritime Enforcement Specialists (MES) trainees, as a diversified member providing extended details incorporating the supply support field, logistics and financial administration.
- Integrated intelligence activities into other military operations, plans and programs.
Logistics Specialist Third Class Petty Officer
U.S. Coast Guard District Seven Maritime Intelligence Center (MIC)
Miami, FL
06.2006 - 10.2008
- Served as an independent duty Third Class Petty Officer, responsible for fiscal year budget, classified material, travel orders and property management.
- Identified, classified, recorded, updated, and summarized numerical data and financial information to compile and maintain records through various military computer systems and software.
- Spanish translator for command cadre visits, serving as a liaison to command center operations and facilitator in training environment.
- Synthesized financial and budgetary information to solve problems and develop alternative solution.
- Deployed in support of Operations Bahamas, Turks and Caicos (OPBAT) to execute all support missions and functions within the embassy, resulting in balancing unit's budget and administer housing spend without error or disruption to service(s).
- Performed multiple clerical and administrative duties to include memorandums, travel documents and data processing in support of the office organization.
- Served on military ships afloat and marine offices ashore.
- Conducted training in all phases of basic marksmanship, both afloat and ashore, including firearms safety, mechanical training on small arms, instructional and qualification firing, basic range operations, records, and reports.
- Managed transport of armament and supplies, performed planning and execution functions to support forward deployed ships.
Finance Manager/Executive Finance Assistant
Esserman International Motor Group
Miami, FL
06.1997 - 03.2006
- Balanced and reconciled pending contracts with over 50 financial institutions and lending companies.
- Managed over 350 vehicle sales contracts per month, including lender approvals, additional stipulations required, warranty application, and all tax and title documentation to be filed per State records.
- Prepared internal and regulatory financial reports, balance sheets and sales revenue statements.
- Maintained excellent financial standings by working closely with bookkeeper and Comptroller to process funding transactions and status to pending.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Identified and administered accounting audits and errors to drive financial accuracy.
- Consistently increased personal monthly sales quota to average over 30%.
- Managed more than 300 outbound and 200 inbound sales-related calls weekly to qualified prospective customers.
Education
Bachelor of Science - Health Services
Trident University Institute
Cypress, CA03.2023
Associate of Science - Sports And Neuromuscular Therapy
Florida College of Natural Health
Doral, FLSkills
MS Office Suite - Word, Excel, PowerPoint, Teams and OneDrive
Travel Product Systems - Sabre and Amadeus GDS
Procurement Acquisition SpecialistLogistics and Strategic Planning
Administration, Funds and Budget ManagementDetail oriented with excellent organizational skillsEffective Communication, Data Analytical and Interpersonal Skills
Account and Client Relationship Management
Database Management
Contract Negotiation
Prioritizing workflows
Adaptability and Flexibility
Certification
Certified Travel Associate (CTA) Travel Institute
Accomplishments
- USCG Achievement Medal for key role in support operations transitioning the MLEA under Force Readiness Command (FORCECOM)
- USCG Special Ops Service Ribbon in support of Deepwater Horizon demobilization deployment
- USCG Achievement Medal for recognition of exceptional performance
- USCG Commandant Letter of Commendation Ribbon for recognition of outstanding performance
- Nominated USN Federal Employee of the Year 2010 Greater Charleston Community
Timeline
Program Management Specialist
Oasis Systems, LLC
05.2016 - 11.2016
Logistics Specialist First Class Petty Officer
U.S. Coast Guard FORCECOM Performance Technology Center
07.2012 - 03.2016
Logistics Specialist Second Class Petty Officer
U.S. Coast Guard Maritime Law Enforcement Academy (MLEA)
10.2008 - 07.2012
Logistics Specialist Third Class Petty Officer
U.S. Coast Guard District Seven Maritime Intelligence Center (MIC)
06.2006 - 10.2008
Finance Manager/Executive Finance Assistant
Esserman International Motor Group
06.1997 - 03.2006
Global Lodging Account Manager
ADTRAV Travel Management
1 2016 - Current
Bachelor of Science - Health Services
Trident University Institute
Associate of Science - Sports And Neuromuscular Therapy
Florida College of Natural Health