Mitzi Caballero
Brick,NJ
Summary
A highly-professional and talented Front Desk Medical Receptionist/ Medical Biller with a solid experience in performing and coordinating day-to-day administrative functions as well as; delivering high- quality patient care services. Provide excellent communication, good customer-service, problem- solving, organizational and documentation skills, along with a good computer and billing knowledge and multi-tasking abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager/Fitness Coach
Eze Fitness
05.2021 - Current
- Help clients reach fitness objectives by providing encouragement and motivation.
- Instruct on proper use of equipment for safety of all members.
- Modified workout plans according to fitness levels/ injuries
- Accomplished multiple tasks within established timeframes.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Bartender
The Beach Bar
07.2017 - Current
- Demonstrated ability to multi-task at face pace while dealing with various situations/individuals with over 1,000 customers weekly
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Medical Biller
Medcare Medical Supply
11.2019 - 05.2021
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
Front Desk Coordinator Medical/Dental Office Receptionist
VNA Community Health Center
12.2017 - 04.2019
- Good knowledge of basic medical terminology, insurance and medical billing as well as office functions like data-entry, typing, scanning, and operating various office equipment
- Scheduled, rescheduled, or canceled patient's appointments both in-person and via telephone
- Answered and directed phone calls and checked voicemails as well as provided timely and accurate response to patient inquiries on the availability of doctors
- Ability to provide effective customer-services as well as work in a fast-paced and dynamic healthcare environment
- Operated and maintained standard office equipment such as multi-line telephone, copy and fax machines, scanners, and printers
- Collecting and entering data of new patients in computerized database, including complete and accurate demographic as well as their financial or insurance related information
- Collected co-payments, deductibles or deposits as well as verified insurance coverage, and patient demographics accurately and efficiently
Front Desk Associate (keyholder)
LA Fitness
12.2016 - 06.2017
- Handled all incoming calls and answered the enquiries made
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Sales Associate
Nutrishop
02.2016 - 06.2017
- Provided back-up supervision of the store and independently managed the establishment when manager/ owner was not present
- Assisted customers by answering questions regarding all products
- Sold nutritional supplements as well as educating personal advice targeted towards the client
Teller and Customer Service Representative
Kearny Bank
01.2014 - 10.2015
- Thoroughly followed bank policies, procedures and guidelines to process transactions accurately and efficiently
- Assisted customers on a daily basis with their accounts while providing exceptional customer service
- Ensured cash drawer was balanced and all supporting documentation was in line with cash receipts and client transactions
Cashier
Sultan Wok
09.2011 - 01.2014
- Accurately operated register for cash and credit transactions
- Served customers with courtesy, patience and smile
- Knowledgeable of entire menu, including memorizing all of food item numbers on computer
Education
Advantage Career Institute Medical And Dental School
Eatontown, NJ05.2018
Associates Degree - Science
Brookdale Community College
Lincroft, NJ5.2014
Skills
- Training and coaching
- Office administration
- Medicare and Medicaid process
- Strong Multitasking Skills
Certification
National Healthcare's Association (NHA): Certified Medical Administrative Assistant (CMAA) Certified Electronic Health Record Specialist (CEHRS) Certified Billing and Coding Specialist (CBCS) American Heart Association Healthcare Provider, AED/CPR Certified (Expiration Date 10/2023)
Languages
Spanish
Native or Bilingual
Timeline
Manager/Fitness Coach
Eze Fitness
05.2021 - Current
Medical Biller
Medcare Medical Supply
11.2019 - 05.2021
Front Desk Coordinator Medical/Dental Office Receptionist
VNA Community Health Center
12.2017 - 04.2019
Bartender
The Beach Bar
07.2017 - Current
Front Desk Associate (keyholder)
LA Fitness
12.2016 - 06.2017
Sales Associate
Nutrishop
02.2016 - 06.2017
Teller and Customer Service Representative
Kearny Bank
01.2014 - 10.2015
Cashier
Sultan Wok
09.2011 - 01.2014
Advantage Career Institute Medical And Dental School
Associates Degree - Science
Brookdale Community College
National Healthcare's Association (NHA): Certified Medical Administrative Assistant (CMAA) Certified Electronic Health Record Specialist (CEHRS) Certified Billing and Coding Specialist (CBCS) American Heart Association Healthcare Provider, AED/CPR Certified (Expiration Date 10/2023)
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