To become a member of a team dedicated to providing the best service possible for our Patients and Community.
Developed organizational and administrative skills in structured and detail-oriented environment. Skilled in patient access services, financial counseling, onboarding and leadership management. Seeking to transition into new field, committed to making meaningful contributions bringing a positive attitude towards continuous learning and growth.
Overview
18
18
years of professional experience
Work History
PAS Registrar, Financial Counselor, Team Lead
ST. DAVID’S HEALTHCARE/HCA/PARALLON
08.2017 - Current
Enhance communication with AIDET components. Obtained patient demographics, ensured accuracy of insurance and payments.
Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
Collaborated closely with multiple WFH doctor's office and billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Maintaining a working Knowledge in Meditech,Ecare and all departmental software and a quality performance metric, statistics profile and production tool.
Eyewear Consultant
LENS CRAFTER
01.2010 - 01.2019
Improved customer satisfaction by providing personalized eyewear recommendations and education based on individual needs and preferences.
Complete lens & frame information, enter full information into POS software
Trained new employees on company policies, procedures, product offerings, effectively preparing them for success in their roles.
Business Office Assistant, Medical Coder
EYE ASSOCIATES of CENTRAL TEXAS
01.2014 - 04.2017
Medical Coder for five Ophthalmologists, Verify insurance benefits, send out Medical Records release requests, File all prescription prior authorizations, answer phones and schedule appointment.
Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
Worked in MDoffice and EDI
Patient Coordinator
ULTIMATE EYECARE
01.2013 - 01.2014
Responsible for booking customer appointments
Confirms and/or makes any changes to demographic information to ensure expedite verification of insurance coverage
Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable
Works with Krystal software
Sales Consultant
MACY’s
01.2009 - 01.2012
Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Exceeded weekly sales quotas throughout tenure and consistently, developed strong, sustainable relationships
Accounts Manager
MEDORIZON
01.2009 - 01.2010
Duties included- Processed claims for Primary Care Physicians in Family Practice, Orthopedics and Ambulatory Surgical Facility Centers
Reduced errors in claims submissions through meticulous attention to detail and thorough review processes. Conduct month end on Accounts.
Worked in Caretracker and Advantx software
Production Supervisor
STAFF MANAGEMENT
01.2007 - 01.2008
Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
Conducted interviewing, monitoring, attendance tracking and payroll
Managed team of 315 production associates, overseeing productive production processes and meeting all deadlines.
Education
B.S. - Political Science
Wichita State University
Wichita, Kansas
A.A. - General Studies
Morraine Valley Community College
Palos Hills, Illinois
Certificate - Medical Billing and Coding
Academy of Healthcare Professionals
Austin, Texas
12.2010
Skills
Attention to detail
Self motivation
Professional demeanor
Patient registration
Effective Communication
Multitasking Abilities
Time management
Adaptability and flexibility
PERSONNEL MANAGEMENT
Supervised and monitored the work activities and schedules of subordinates.
Responsible for new employee’s orientation fostered positive attitudes toward company objectives.
Maintained records and compiled information to identify and determine causes of any personnel problems.
Planned, directed and coordinated the training activities of all personnel under personal authority.
CUSTOMER SERVICE/RELATIONS
Coordinates communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Resolves customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Confers with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.