Summary
Overview
Work History
Education
Skills
PERSONNEL MANAGEMENT
CUSTOMER SERVICE/RELATIONS
Timeline
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Mitzi Elliott

Round Rock

Summary

To become a member of a team dedicated to providing the best service possible for our Patients and Community.

Developed organizational and administrative skills in structured and detail-oriented environment. Skilled in patient access services, financial counseling, onboarding and leadership management. Seeking to transition into new field, committed to making meaningful contributions bringing a positive attitude towards continuous learning and growth.

Overview

18
18
years of professional experience

Work History

PAS Registrar, Financial Counselor, Team Lead

ST. DAVID’S HEALTHCARE/HCA/PARALLON
08.2017 - Current
  • Enhance communication with AIDET components. Obtained patient demographics, ensured accuracy of insurance and payments.
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Collaborated closely with multiple WFH doctor's office and billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
  • Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Maintaining a working Knowledge in Meditech,Ecare and all departmental software and a quality performance metric, statistics profile and production tool.



Eyewear Consultant

LENS CRAFTER
01.2010 - 01.2019
  • Improved customer satisfaction by providing personalized eyewear recommendations and education based on individual needs and preferences.
  • Complete lens & frame information, enter full information into POS software
  • Trained new employees on company policies, procedures, product offerings, effectively preparing them for success in their roles.

Business Office Assistant, Medical Coder

EYE ASSOCIATES of CENTRAL TEXAS
01.2014 - 04.2017
  • Medical Coder for five Ophthalmologists, Verify insurance benefits, send out Medical Records release requests, File all prescription prior authorizations, answer phones and schedule appointment.
  • Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
  • Worked in MDoffice and EDI

Patient Coordinator

ULTIMATE EYECARE
01.2013 - 01.2014
  • Responsible for booking customer appointments
  • Confirms and/or makes any changes to demographic information to ensure expedite verification of insurance coverage
  • Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable
  • Works with Krystal software

Sales Consultant

MACY’s
01.2009 - 01.2012
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Exceeded weekly sales quotas throughout tenure and consistently, developed strong, sustainable relationships

Accounts Manager

MEDORIZON
01.2009 - 01.2010
  • Duties included- Processed claims for Primary Care Physicians in Family Practice, Orthopedics and Ambulatory Surgical Facility Centers
  • Reduced errors in claims submissions through meticulous attention to detail and thorough review processes. Conduct month end on Accounts.
  • Worked in Caretracker and Advantx software

Production Supervisor

STAFF MANAGEMENT
01.2007 - 01.2008


  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Conducted interviewing, monitoring, attendance tracking and payroll
  • Managed team of 315 production associates, overseeing productive production processes and meeting all deadlines.

Education

B.S. - Political Science

Wichita State University
Wichita, Kansas

A.A. - General Studies

Morraine Valley Community College
Palos Hills, Illinois

Certificate - Medical Billing and Coding

Academy of Healthcare Professionals
Austin, Texas
12.2010

Skills

  • Attention to detail
  • Self motivation
  • Professional demeanor
  • Patient registration
  • Effective Communication
  • Multitasking Abilities
  • Time management
  • Adaptability and flexibility

PERSONNEL MANAGEMENT

  • Supervised and monitored the work activities and schedules of subordinates.
  • Responsible for new employee’s orientation fostered positive attitudes toward company objectives.
  • Maintained records and compiled information to identify and determine causes of any personnel problems.
  • Planned, directed and coordinated the training activities of all personnel under personal authority.

CUSTOMER SERVICE/RELATIONS

  • Coordinates communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Resolves customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Confers with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Timeline

PAS Registrar, Financial Counselor, Team Lead

ST. DAVID’S HEALTHCARE/HCA/PARALLON
08.2017 - Current

Business Office Assistant, Medical Coder

EYE ASSOCIATES of CENTRAL TEXAS
01.2014 - 04.2017

Patient Coordinator

ULTIMATE EYECARE
01.2013 - 01.2014

Eyewear Consultant

LENS CRAFTER
01.2010 - 01.2019

Sales Consultant

MACY’s
01.2009 - 01.2012

Accounts Manager

MEDORIZON
01.2009 - 01.2010

Production Supervisor

STAFF MANAGEMENT
01.2007 - 01.2008

A.A. - General Studies

Morraine Valley Community College

Certificate - Medical Billing and Coding

Academy of Healthcare Professionals

B.S. - Political Science

Wichita State University
Mitzi Elliott