Mitzi Gray
Corsicana,TX
Summary
Proactive Service Coordinator and Operator with extensive experience in client relations and machinery operation. Successfully managed high volumes of client requests, resolved service issues, and maintained accurate service records. Strong skills in telephone communication, needs assessment, and problem-solving, ensuring timely and effective service delivery.
Overview
15
15
years of professional experience
Work History
Service Coordinator
Lakes Regional Community Center
2019.06 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
Operator
Bluebonnet Answering Service
2009.06 - 2019.06
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Education
Bachelor of Science - Sociology
Texas Womens University
Denton, TX05.2019
Associate of Science - Nursing
Navarro College
Corsicana, TX05.2000
Bachelor of Arts - General Studies
Navarro College
Corsicana, TX08.1997
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Individualized service plans
- Service monitoring and evaluation
- Record preparation
- Needs Assessment
- Meeting facilitation
- Time Management
- Active Listening
- Problem-Solving
- Multitasking Abilities
Timeline
Service Coordinator
Lakes Regional Community Center
2019.06 - Current
Operator
Bluebonnet Answering Service
2009.06 - 2019.06
Bachelor of Science - Sociology
Texas Womens University
Associate of Science - Nursing
Navarro College
Bachelor of Arts - General Studies
Navarro College
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