Summary
Overview
Work History
Education
Skills
Timeline
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Mitzi Gray

Corsicana,TX

Summary

Proactive Service Coordinator and Operator with extensive experience in client relations and machinery operation. Successfully managed high volumes of client requests, resolved service issues, and maintained accurate service records. Strong skills in telephone communication, needs assessment, and problem-solving, ensuring timely and effective service delivery.

Overview

15
15
years of professional experience

Work History

Service Coordinator

Lakes Regional Community Center
06.2019 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Assessed customer needs and developed solutions to meet needs.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.

Operator

Bluebonnet Answering Service
06.2009 - 06.2019
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.

Education

Bachelor of Science - Sociology

Texas Womens University
Denton, TX
05.2019

Associate of Science - Nursing

Navarro College
Corsicana, TX
05.2000

Bachelor of Arts - General Studies

Navarro College
Corsicana, TX
08.1997

Skills

  • Telephone communication
  • Accurate Recordkeeping
  • Client Advocacy
  • Notetaking and documentation
  • Individualized service plans
  • Service monitoring and evaluation
  • Record preparation
  • Needs Assessment
  • Meeting facilitation
  • Time Management
  • Active Listening
  • Problem-Solving
  • Multitasking Abilities

Timeline

Service Coordinator

Lakes Regional Community Center
06.2019 - Current

Operator

Bluebonnet Answering Service
06.2009 - 06.2019

Bachelor of Science - Sociology

Texas Womens University

Associate of Science - Nursing

Navarro College

Bachelor of Arts - General Studies

Navarro College

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Mitzi Gray