Mitzi Harvey
Woodway
Summary
Dedicated Administrative professional with proven skills in managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers.
Operations professional with substantial experience in optimizing processes and driving operational efficiency. Expertise in project management, process improvement, and logistics coordination. Strong focus on team collaboration and achieving measurable results. Known for adaptability and reliability in dynamic environments.
Overview
10
10
years of professional experience
Work History
Operations Specialist
Academy Capital Management
07.2020 - Current
- Manage full account lifecycle, including new account setup, maintenance, and processing of distributions, while providing clear guidance and superior service to clients.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Coordinate office operations such as supply ordering, vendor relations, and administrative support across hybrid on-site and remote teams.
- Administer accounts payable by reconciling vendor invoices, processing bill payments, and monitoring expenditures to support accurate budgeting and financial reporting.
- Act as a trusted liaison between clients, advisors, and internal teams to resolve issues quickly and maintain high levels of client satisfaction.
- Partner with leadership to evaluate and improve operational processes, streamline workflows, and enhance documentation standards for greater efficiency.
Administrative Assistant
Copper Creek Hardware
02.2019 - 06.2020
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors. Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Supervisor
New York & Company
10.2018 - 02.2019
- Conducted training for team members to teach key details, including corporate policies and procedures necessary for store opening and closing. Delegated work to employees based on shift requirements, individual strengths and unique training.
Bank Teller
Altura Credit Union
07.2015 - 07.2017
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Education
Associate of Arts - Cosmetology
Riverside Community College
Riverside, CA01-2018
Skills
- Certified Notary Public
- Proficiency in MS Office
- Customer and client relations
- Multi-line phone proficiency
- Invoice Processing
- Professional communication
- Identity confirmation
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Operations Specialist
Academy Capital Management
07.2020 - Current
Administrative Assistant
Copper Creek Hardware
02.2019 - 06.2020
Supervisor
New York & Company
10.2018 - 02.2019
Bank Teller
Altura Credit Union
07.2015 - 07.2017
Associate of Arts - Cosmetology
Riverside Community College
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