Mitzi Martinez
Arleta,CA
Summary
HR/Safety Compliance Specialist with a background in enhancing workplace efficiency and integrating safety protocols. Excelled in conflict resolution and compliance monitoring, significantly improving employee relations and reducing incident rates. Skilled in recruiting and customer relations,creating a positive and productive work environment.
Overview
12
12
years of professional experience
Work History
Human Resource/Safety Compliance Specialist
Vallarta Supermarket
01.2016 - Current
- Managed recruitment, hiring, and orientation of all new employees using ATS(Snag) and Logile .
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Oversaw compliance with labor laws and regulations, minimizing risk of legal issues.
- Administered employee benefits programs and assisted with open enrollment.
- Facilitated employee relations and resolved conflicts, fostering positive work environment.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Evaluated incident reports, determining root causes and implementing preventive measures to avoid recurrence.
- Coached employees, managers, and executives on effective safety policies.
Customer Service Representative
Target
07.2013 - 11.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
. -
California State University, Northridge
Northridge, CAHigh School Diploma -
Arleta High School
Arleta,CASkills
- Compliance monitoring
- Conflict resolution
- Customer relations
- Training development
- HR policies and procedures
- Recruiting
- Employee relations
- Payroll administration
- Training and mentoring
- Time Management
- Administration
- Accident prevention
- Safety policies
Languages
Spanish
Native or Bilingual
Timeline
Human Resource/Safety Compliance Specialist
Vallarta Supermarket
01.2016 - Current
Customer Service Representative
Target
07.2013 - 11.2015
. -
California State University, Northridge
High School Diploma -
Arleta High School