Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Mitzi Padilla

Mabelvale,AR
Mitzi Padilla

Summary

To Whom it May Concern,

The values I hold dearly are honesty, integrity, and directness. Upon conducting a background check, you will find I have felony convictions related to a history of substance use disorder.

lam not my past, and things that once held me back became a foundation for rebuilding my life and have provided me with a platform of service to my community. I successfully completed a reentry program aimed at addressing substance use disorder while incarcerated. This was a turning point in my life. I realized I could recover, and help others do the same. I requested placement at a residential treatment center upon release and this request was granted. I have successfully completed this program and am now in my own home with my 3 beautiful children. I have experienced family reunification, gainful employment, and freedom from illicit substances.

The same skills and abilities that afforded me success in my personal recovery will be an asset to your organization. 1 am a punctual, hardworking person dedicated to maximizing my potential and helping others do the same. I have a good attitude and work ethic that promotes success and impacts those around me.

Thank you for your consideration.

Mitzi Padilla

Overview

2026
years of professional experience

Work History

Alvarez Masonry

Lead Sales Associate

Job overview

  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

PADILLA’S House Cleaning

Owner/Operator
01.2012 - 04.2025

Job overview

  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Trained and motivated employees to perform daily business functions.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.

Superior House Leveling

• Inspection • Repair • Demolition • Restoration
12.2017 - 07.2018

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.

CITGO

Cashier
02.2021 - 11.2023

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Altac HVAC

• Accounts Payable/receivable • Project Management
08.2015 - 06.2018

Job overview

  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Northside High
Ft Smith Arkansas

GED
05.2003

Skills

  • Customer service
  • Retail store operations
  • Cash handling
  • Opening and closing procedures
  • Team leadership
  • Goal oriented
  • Cash handling accuracy
  • Pricing and labeling
  • Staff training and development
  • Sales training
  • Teamwork and collaboration
  • Visual displays and presentations
  • Merchandise displays
  • Client relationship management
  • Mentoring and training
  • Inventory and stocking
  • Product merchandising
  • Efficient sales transactions
  • Product knowledge expertise
  • Relationship building
  • Customer care
  • Staff supervision
  • Positive customer experience
  • Client relationship building
  • Friendly and outgoing

Languages

Spanish
Professional Working

Timeline

Cashier

CITGO
02.2021 - 11.2023

• Inspection • Repair • Demolition • Restoration

Superior House Leveling
12.2017 - 07.2018

• Accounts Payable/receivable • Project Management

Altac HVAC
08.2015 - 06.2018

Owner/Operator

PADILLA’S House Cleaning
01.2012 - 04.2025

Lead Sales Associate

Alvarez Masonry

Northside High

GED

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Mitzi Padilla